Core Insights - T-Mobile is undergoing significant changes, including leadership transition and new customer policies, which may impact customer experience and company operations [1][2] Leadership Changes - Mike Sievert will step down as CEO effective November 1, with Srini Gopalan, the current COO, set to succeed him [1] Policy Changes - T-Mobile has implemented a closure of a discount loophole that allowed credit card customers to receive a $5 autopay discount, effective October 24 [3][5] - Customers who make early payments with a credit card will lose their discount for that billing cycle [5] - The company plans to make customers fully reliant on its T-Life app for managing upgrades, new lines, and account activations by January [7] Financial Adjustments - T-Mobile is increasing its late fee from $7 to $10 or 5% of the past due balance, whichever is higher, starting November 1 [7] - The company is preparing to phase out its LTE service over the next two years [7] Service Changes - T-Mobile will accept damaged devices as trade-ins for promotions, but at a reduced value compared to undamaged devices [7] - The JUMP! On Demand program will be retired on December 1 [7] Industry Context - Credit card processing fees for businesses have risen significantly, with swipe fees for Visa and Mastercard totaling $111.2 billion in 2024, up from $100 billion in 2023, marking an increase of over 10% [6]