Group 1 - The total foot traffic at Zhongshan Memorial Library from January to July reached approximately 1.27 million, representing a year-on-year increase of about 49%, while the foot traffic at Xiangshan Reading Room was around 2.2 million, with a year-on-year growth of 14% [1] - A third-party survey indicated that the overall service and experience satisfaction rate among readers for the library reached 97.96%, an increase of nearly 1% compared to previous years [1] - The library has taken proactive measures to address reader concerns, such as optimizing seating arrangements and enhancing management to improve seat usage efficiency [1] Group 2 - The library has successfully addressed reader requests, such as providing drinking water facilities through donations from caring enterprises, fulfilling small but significant reader needs [2] - The library demonstrated its commitment to assisting readers by resolving issues related to book returns, utilizing data analysis and monitoring to locate a misplaced book after a thorough investigation [2] - The library is actively involved in community development projects, collaborating with local communities to establish micro-library facilities and enhance access to quality reading resources [2] Group 3 - Zhongshan Memorial Library prioritizes reader feedback and continuously strives for high-quality development, enhancing the cultural experience in urban and rural areas [3]