Core Insights - The article discusses various types of disputes consumers may encounter during the car purchasing process, including quality defects, contract fulfillment issues, after-sales service challenges, and information fraud [1][2][3][4][5]. Group 1: Types of Disputes - Quality Defects: Issues such as engine noise, transmission problems, and other core component failures, with examples of successful consumer complaints leading to repairs [2]. - Contract Fulfillment: Problems related to delivery issues, such as receiving a lower-spec vehicle or unexpected fees during financing, with instances of successful refunds after complaints [3]. - After-sales Service: Challenges in warranty claims, including repair refusals and delays in parts supply, highlighted by cases where consumers successfully asserted their rights [4]. - Information Fraud: Cases of misrepresentation, such as undisclosed accident history or false mileage, with examples of compensation awarded to consumers after complaints [5]. Group 2: Complaint Channels and Procedures - Official Complaint Channels: Consumers can utilize the 12315 hotline or online platforms for complaints, with a processing time of 7 working days for acceptance and 15-30 days for resolution [6]. - Black Cat Complaint Platform: An online tool for consumer rights protection, offering a transparent process and quick responses from companies [7][8]. - Industry-Specific Channels: Resources for reporting systemic quality defects or safety hazards, including a recall center for defective products [9]. Group 3: Legal and Practical Strategies - Legal Recourse: Options for arbitration or litigation are available for disputes exceeding certain thresholds, with recommendations for legal representation in complex cases [9]. - Evidence Collection: Emphasizes the importance of maintaining documentation throughout the purchasing and usage phases to support claims [10]. - Complaint Strategy: A tiered approach to resolving disputes, starting from direct negotiation with dealers to escalating through regulatory bodies or legal action if necessary [10].