近场力战略

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凯士比:以“近场力”开启华南服务新纪元,为客户提供更快的服务响应
Cai Jing Wang· 2025-06-23 07:23
Core Insights - The relocation of KSB's Guangzhou Service Center marks a significant upgrade in its service capabilities, enhancing its ability to respond quickly and efficiently to customer needs in the South China region [1][2]. Group 1: Company Developments - KSB has officially moved its Guangzhou Service Center to a new location in Huangpu District, Guangzhou, which is strategically positioned to serve five provinces and regions, including Guangdong, Guangxi, Hunan, Hainan, Fujian, and Hong Kong and Macau [1]. - The new service center spans 3,500 square meters, significantly increasing its service capacity, with business growth reaching nearly 70 million, a tenfold increase from previous figures [1]. - KSB has been active in the Chinese service market since 1995, establishing a service point in Guangzhou in 2010, which laid the foundation for its business in South China [1]. Group 2: Strategic Focus - KSB's North Asia President emphasized that China is a strategic priority for the company, with South China being a key economic engine [2]. - The company is committed to providing 24/7 after-sales service and has confidence in the quality of its repairs, reflecting its dedication to customer satisfaction [2]. - KSB's digital strategy aims to enhance repair efficiency and provide digital solutions, aligning with its core service philosophy of rapid response [2]. Group 3: Future Outlook - The General Manager of Shanghai KSB Pump Co., Ltd. expressed optimism about growth in the service business, despite challenging economic conditions, with sales and orders increasing by 7% and 8% year-on-year, respectively [3]. - KSB's service business currently accounts for approximately 25% of its operations, indicating its importance for future growth [3]. - The relocation of the Guangzhou Service Center is a strategic move to enhance KSB's service capabilities, supporting high-quality development in the pump and valve industry in South China [3].