Core Viewpoint - The Ministry of Transport is enhancing the protection of the legal rights of truck drivers, who are crucial to the logistics system, by implementing a dedicated complaint handling system and improving response rates to their issues [1][3]. Group 1: Complaint Handling System - The Ministry of Transport has launched the 12328 hotline to address truck drivers' complaints and difficulties, establishing a dedicated channel for their issues [3]. - A specialized service window on WeChat and direct handling channels with major freight platform companies have been created to facilitate the resolution of complaints [3][4]. - The Ministry has set specific response times for different types of complaints, including a 2-hour transfer for general complaints and immediate handling for emergencies [3][4]. Group 2: Focus on Common Issues - The Ministry has developed guidelines to address frequently reported issues such as freight payment delays, road access, and irregular law enforcement, ensuring a structured approach to complaint resolution [4]. - All complaints are managed at the provincial level to ensure effective resolution of hot issues, with a monthly random check of at least 1,000 completed cases to monitor quality [4]. Group 3: Future Improvements - The Ministry aims to continuously improve the service level of the complaint handling system, focusing on resolving issues efficiently and enhancing the satisfaction of truck drivers [4].