Core Insights - TTEC Holdings, Inc. announced a significant expansion of its operations in Egypt, following the 2025 Global Offshoring Summit in Cairo [1][3] - The company plans to increase its workforce in Cairo by 3,500 employees by 2029 to meet rising global client demand [3][6] - TTEC's Cairo facility will serve as a strategic global hub for delivering integrated omnichannel customer experience (CX) support and piloting next-generation technologies [5][6] Company Expansion - TTEC first entered the Egyptian market in 2023 and expanded in early 2025 with a new facility in Maadi Technology Park, which currently employs over 500 staff [4][5] - The facility supports 11 languages, including Arabic, English, French, and Spanish, and will continue to grow as client needs increase [4][5] Strategic Importance - Egypt is positioned as a key part of TTEC's global delivery network, leveraging the country's multilingual talent and government support [5][7] - The expansion is expected to create thousands of jobs across various functions, including frontline support, operations, and technology [6][7] Technological Advancements - TTEC's Cairo operations will enhance its ability to provide omnichannel support, including voice, chat, and analytics, while also serving as an innovation hub for AI-enabled solutions [5][6] - The company emphasizes extensive training in AI tools, cloud systems, and cybersecurity for its workforce [6]