Market Overview - Salesforce and ServiceNow are major enterprise software vendors, each generating over $10 billion in annual revenue and possessing a market capitalization exceeding $200 billion [1] - Both companies were founded approximately 25 years ago, pioneering cloud-native CRM and ITSM systems respectively [1] Strategic Opportunity - The rise of SaaS provided an opportunity to create products that were 10 times better than existing solutions [2] - Incumbents struggled to adapt to cloud computing, giving startups a competitive advantage [2][3] - AI presents a similar opportunity for new companies to develop AI-native enterprise software [3] Technological Shift - Future enterprise software systems will integrate AI to enhance employee productivity and accuracy [4] - Incumbents may face challenges in rebuilding their products around AI, creating opportunities for startups [4]