Core Insights - Aterian, Inc. has been awarded the Orchestrators Innovation Award by Genesys for its commitment to innovation in customer experience and technology [1][2] - The company has successfully transformed its customer experience (CX) foundation through collaboration with Genesys and Amplix, leading to significant operational improvements [2] Company Overview - Aterian, Inc. is a consumer products company that builds and acquires e-commerce brands across various categories, including home and kitchen appliances, health and wellness, and air quality devices [3] - The company operates on major online marketplaces such as Amazon, Walmart, and Target, as well as its own direct-to-consumer websites [3] Customer Experience Transformation - Aterian's CX transformation resulted in a 65% reduction in total cost of ownership and a 30% improvement in service level agreement (SLA) performance during peak seasons [2] - The company achieved a 5-20% improvement in talk time across its brands, while email handle times decreased despite the launch of voice support without increasing headcount [2] - Agents are now able to manage more complex interactions across new voice and chat channels, enhancing efficiency and productivity [2] Leadership Perspective - Roi Zahut, Aterian's Chief Technology Officer, emphasized the importance of customer perception, stating that customers value feeling heard and appreciated, regardless of whether their issues are addressed by humans or AI [3]

Core Insights - ThredUp Inc. reported a year-over-year revenue increase in Q4 2024, meeting the Zacks Consensus Estimate, but the bottom line showed a decline, missing the Consensus Estimate [1][3]. Financial Performance - Revenue for Q4 2024 increased by 9.5% year over year to $67.3 million, driven by marketing investments, AI enhancements, and a renewed focus on core business post-European divestiture [4]. - Consignment revenues grew by 16.6% to $64.6 million, while product revenues fell by 55.8% to $2.7 million [5]. - Active buyers decreased by 6% year over year to 1.3 million, but order growth increased by 2% to 1.2 million [5]. - Gross profit rose by 14% year over year to $54.1 million, with a gross margin of 80.4%, reflecting a 290-basis-point increase [6]. - Operating expenses increased by 10.7% to $62.3 million compared to the prior year [6]. - Adjusted EBITDA for Q4 2024 was $5 million, doubling from $2.5 million in the prior year, with an adjusted EBITDA margin of 7.4% [7]. Cash Flow and Capital Expenditures - The company ended the quarter with cash and cash equivalents of $31.9 million and total stockholders' equity of $56.3 million [8]. - Net cash provided by operating activities was $4.9 million for the 52-week period ending December 31, 2024, with total capital expenditures of $2.5 million for the quarter [8]. Future Guidance - For Q1 2025, ThredUp expects revenue between $67.5 million and $69.5 million, indicating a 6% year-over-year increase at the mid-point, with a gross margin between 77% and 79% [11]. - For the full year 2025, projected revenues are between $270 million and $280 million, also implying a 6% year-over-year increase at the mid-point, with an adjusted EBITDA margin expected to remain flat at 3.3% [12].