Core Insights - Zoom Communications, Inc. has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), marking its sixth consecutive inclusion in this category [1][3] - Zoom is one of only two companies that have placements in both the UCaaS and Contact Center as a Service (CCaaS) Magic Quadrants, highlighting its strong unified platform strategy [1][3] Company Strategy - The recognition underscores the effectiveness of Zoom's AI-first approach to communication and collaboration, with the AI Companion integrated across the Zoom Workplace platform to enhance user productivity and work quality [2][3] - Zoom's commitment to AI-first innovations is seen as a key factor in its ability to help users work faster and more effectively [3] Product Offering - Zoom Workplace is positioned as an open collaboration platform that empowers teams to be more productive, integrating both communication and contact center capabilities into a single user-friendly experience [3][8]

Core Insights - Zoom Communications, Inc. has been recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its first inclusion in this category just three years after launching Zoom Contact Center in 2022 [1][3] Company Strategy - The recognition highlights the strength of Zoom's AI-first approach to customer experience, integrating AI into the platform to enhance both self-service automation and live agent assistance [2] - The general manager of Zoom CX stated that this recognition validates the company's AI-first platform strategy and emphasizes its commitment to helping organizations improve operational efficiency and customer experience [3] Unified Platform - Zoom's inclusion in the CCaaS Magic Quadrant follows its presence in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), showcasing the effectiveness of its unified platform strategy that combines communication and contact center capabilities [3]