SAN JOSE, Calif., Sept. 26, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This is Zoom’s sixth inclusion in the Magic Quadrant for UCaaS, and Zoom is one of only two companies that have placements in both UCaaS and CCaaS Magic Quadrants. Zoom believes this recognition highlights the strength of Zoom’s AI-first approach to communication and collaboration. ...

Core Insights - Zoom Communications, Inc. has been recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its first inclusion in this category just three years after launching Zoom Contact Center in 2022 [1][3] Company Strategy - The recognition highlights the strength of Zoom's AI-first approach to customer experience, integrating AI into the platform to enhance both self-service automation and live agent assistance [2] - The general manager of Zoom CX stated that this recognition validates the company's AI-first platform strategy and emphasizes its commitment to helping organizations improve operational efficiency and customer experience [3] Unified Platform - Zoom's inclusion in the CCaaS Magic Quadrant follows its presence in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), showcasing the effectiveness of its unified platform strategy that combines communication and contact center capabilities [3]