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8x8 and KCOM Bring Carrier-Grade Reliability to UK Enterprise Communications
Businesswire· 2026-02-26 09:00
Partnership Overview - A new partnership has been established between 8x8, Inc. and KCOM to provide secure, high-availability unified communications and contact center services to enterprise and public sector organizations in the UK [1][2] Technology Integration - The partnership integrates KCOM's carrier-grade infrastructure with the 8x8 Platform for CX, offering voice, collaboration, contact center, and AI-powered capabilities on a single cloud platform, enhancing control, performance, and resilience for customers [2][4] KCOM's Enterprise Portfolio - This agreement allows KCOM to expand its enterprise portfolio by providing a fully integrated, end-to-end solution that combines network, communications, and customer experience [3][5] Reliability and Security - The partnership emphasizes reliability, security, and customer trust, which are critical for KCOM, especially as it supports approximately 8,000 enterprise customers, including critical national infrastructure like hospitals and emergency services [4][5] Market Strategy - The launch initiates joint go-to-market activities between 8x8 and KCOM, focusing on coordinated sales enablement and customer engagement in the UK market, with plans to expand KCOM's contact center offerings and support a wider range of enterprise and public-sector use cases [5]