Core Viewpoint - The article discusses a case where a user, Mr. Zhang, was charged for a subscription to the "Hongen Literacy" app for 10 months without prior notification, raising concerns about the app's automatic renewal policy and customer communication practices [1] Group 1: User Experience and Complaints - Mr. Zhang's 8-year-old child activated a one-month membership in January, but the app continued to charge him for 10 months without any reminders [1] - After filing a complaint, the market regulatory department intervened, resulting in a refund of 5 months' fees, but Mr. Zhang questioned the lack of notification before each charge [1] - Users have consistently reported issues with the app's automatic renewal feature since 2021, indicating a pattern of complaints regarding the absence of notification for charges [1] Group 2: Company Response and Technical Details - The customer service of the "Hongen Literacy" app stated that the app does not have a built-in automatic renewal feature; instead, it is attributed to the Apple payment system used by iPhone users [1] - In contrast, users on the Android system do not experience automatic renewals when subscribing to the app, as confirmed by a test conducted by the reporter [1] - The article highlights that other mainstream apps on the Apple platform do provide options for both continuous subscriptions and one-time payments, suggesting a discrepancy in user experience across platforms [1]