Adaptive Store Operations
Search documents
New Incisiv Study with Toshiba and Intel Explores How Adaptive Store Operations Balance Experience and Efficiency in Specialty Retail
Businesswire· 2026-01-13 20:29
Core Insights - Specialty retailers face increasing pressure to enhance in-store experiences while managing operational complexities, labor pressures, and evolving customer expectations [1] - The research highlights the importance of connecting customer experience with operational execution, noting that retailers with strong omnichannel engagement retain nearly 89% of customers, compared to just 33% for those with weaker strategies [2][3] Industry Trends - 80% of retailers are investing in computer vision technology to improve accuracy and efficiency at self-checkout, indicating a shift towards real-time operational adaptation [2] - The findings suggest that strong collaboration and partnership strategies are essential for aligning experience and execution in complex retail environments [3] Practical Guidance - Retail leaders are encouraged to explore the findings in "The Adaptive Store: Balancing Experience and Efficiency in Specialty Retail" and utilize the "Building Adaptive Specialty Retail Stores" playbook for actionable insights [2]