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American Airlines flight attendants call for protest in Texas, demand CEO Robert Isom's ouster — here's why
MINT· 2026-02-12 09:45
Core Viewpoint - Flight attendants at American Airlines are planning a protest to demand accountability and leadership changes, particularly targeting CEO Robert Isom, amid operational and financial challenges faced by the airline [1][2][3]. Group 1: Employee Dissatisfaction and Leadership Accountability - The Association of Professional Flight Attendants, representing 28,000 flight attendants, has expressed that the time for excuses is over and is calling for better operational support and a change in leadership [1][2]. - Flight attendants are dissatisfied with Isom's leadership due to ongoing operational challenges and financial struggles, which have led to a vote of no confidence [3]. - The Allied Pilots Association, representing around 16,000 pilots, has also raised concerns about leadership and the airline's performance, seeking a meeting with the board of directors [4]. Group 2: Operational Challenges and Financial Impact - American Airlines faced significant operational disruptions due to a recent winter storm, resulting in over 9,000 flight cancellations, which Isom noted affected the airline more severely than competitors [8][12]. - The airline's operational difficulties have been attributed to inadequate preparations for the storm, leading to long delays for crew members in receiving updated assignments and accommodations [6][10][11]. - The financial impact of the storm is estimated to reduce revenue by $150 million to $200 million, highlighting the airline's struggles in maintaining operational efficiency [12]. Group 3: Strategic Initiatives and Future Outlook - Despite recent challenges, American Airlines is focusing on expanding its premium offerings and has projected strong growth for 2026, with adjusted earnings per share expected between $1.70 and $2.70 [15][16]. - The airline reported record fourth-quarter revenue of $14 billion, contributing to a total annual revenue of $54.6 billion, its highest on record [16]. - Isom emphasized the airline's commitment to improving customer experience through investments in services such as free Wi-Fi and cabin upgrades, as well as a new terminal at Dallas Fort Worth International Airport [17].