Core Insights - The integration between authID and ServiceNow aims to enhance identity verification at contact centers, thereby protecting accounts and reducing fraud [1][2][5] - The collaboration secures over 8,400 ServiceNow-powered contact centers globally, including 85% of Fortune 500 companies [1] Group 1: Integration Features - authID's solutions, including ProofTM, VerifiedTM, and PrivacyKeyTM, integrate with ServiceNow to provide a secure and interactive user experience for both workforce and consumer use cases [3] - Contact center agents can utilize SMS or email notifications to verify user identities before making account changes or completing high-risk transactions [3][4] Group 2: Business Impact - The integration is designed to accelerate business transformation by ensuring that agents perform account updates on behalf of trusted users, thereby enhancing user experience [5] - As a Build Partner in the ServiceNow Partner Program, authID develops applications that enhance the capabilities of the ServiceNow AI Platform [5] Group 3: Company Overview - authID specializes in biometric identity authentication, ensuring enterprises can accurately verify user identities with a False Positive Rate of 1 in 1 billion [6] - The company's IDX platform secures a distributed workforce and provides a comprehensive solution to prevent fraud, account takeovers, and other security risks [6]