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two fundamental indicators of business quality
20VC with Harry Stebbings· 2026-03-17 17:54
two things which I think are the fundamental indicators of business quality. Customer retention or gross retention and then net revenue retention. I would always take a company that's just just I should say just it's crazy doing a triple triple double double with excellent growth and excellent net revenue retention than a company that's growing 10x in a year with really bad customer retention and less than 100% or less than 90% net revenue retention. ...