The latest figures from the Financial Conduct Authority should serve as a wakeup call for the banking industry. In the first half of 2025, UK financial services firms received 1.85 million complaints and paid out £283m in redress, a 20% increase on the previous six months. These numbers are not an anomaly. Complaint volumes have remained consistently high for several years, and there is little to suggest that trend will reverse in the near term. What is changing is the pressure this volume is placing on b ...