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Watch CNBC's full interview with ServiceNow CEO Bill McDermott
CNBC Television· 2025-12-16 16:00
Organic Growth and Financial Performance - ServiceNow emphasizes its strong organic growth, consistently delivering over 20% revenue growth annually for the last decade [2] - ServiceNow operates above the "rule of 50" for free cash flow and revenue growth, positioning it as a leading enterprise software company [2] Acquisition Strategy - ServiceNow does not rely on acquisitions for growth, as its organic growth already surpasses other SaaS companies [5] - The acquisition of Move Works is highlighted as a strategic move, bringing in a pure-play AI employee experience company [3] Platform and Product Innovation - ServiceNow positions itself as a platform company, not just a SaaS company, offering a broad portfolio including IT service management, asset management, operations management, security, employee experience, customer service management, and creator workflow management [5][6] - ServiceNow's platform integrates agentic AI, providing customers with significant economic value through use cases and assists, leading to a new business model [6][7] - ServiceNow's stock is set to split five-for-one, reflecting confidence in the company's position [7] AI Control Tower and Security - ServiceNow's AI Control Tower connects to any hyperscaler cloud, language model, and data source (ERP, sales, HR), integrating with various providers [10][11] - The AI Control Tower also integrates the identity of both human and non-human agents in the workflow [11] - ServiceNow emphasizes the importance of security for non-human agents, offering a control tower that manages their identity and integrates with other security companies [7][8] - ServiceNow currently manages 75 billion workflows [8]