Industry Trends - The industry is undergoing a significant transformation driven by customer preferences, with customers now prioritizing product quality, loyalty programs, and overall experience over just pricing and scheduling [2] - There is a noticeable divergence in performance among airlines, with those focusing on customer-centric business models experiencing better outcomes compared to those that primarily emphasize cost [3] Company Outlook - The company expresses optimism about its trajectory, indicating that it is on a stable path without major surprises expected in the near term [1] - Achieving double-digit margins and an investment-grade credit rating is fundamentally linked to the company's focus on customer choice and options [3]