Core Viewpoint - Sprinklr's recent results indicate progress in its transformation, despite challenges with customer churn and down-sell activity [1][2]. Financial Performance - Total revenue reached $205.5 million, reflecting a 5% year-over-year increase, surpassing the Street estimate of $201.8 million and guidance of $201.5 million to $202.5 million [6]. - Subscription revenue increased by 4% year-over-year to $184.1 million, accounting for 90% of total revenue and exceeding consensus estimates by $1 million [6]. - Professional services revenue was $21.4 million, up 15% year-over-year, beating the analyst's estimate by approximately $2 million [6]. - Operating income stood at $36.7 million, representing an 18% margin, which exceeded the analyst estimate of $32.3 million (16% margin) and guidance of $31.5 million to $32.5 million [6]. - Adjusted EPS was 12 cents, beating the Street estimate of 10 cents [6]. Customer Dynamics - Net Revenue Retention (NRR) declined to 102% from 104% in the previous quarter, attributed to ongoing customer churn and down-sell activity [2]. - The number of customers generating over $1 million in subscription revenue grew by 6% year-over-year to 146, but saw a quarter-over-quarter decline from 149 due to limited renewals and reduced up-sell/cross-sell activity [2]. Strategic Initiatives - Management is focusing on reducing churn through the "Project Bear Hug" initiative, which has engaged over 200 of its top 500 customers and is showing positive results [3]. - Standardization of implementation processes has reached 80% consistency to enhance customer success [3]. - A comprehensive go-to-market overhaul, including new sales pod structures and enablement programs, is expected to gain momentum in the second half of 2026, positioning Sprinklr for potential acceleration in fiscal 2027 and 2028 [4]. Market Reaction - CXM shares increased by 0.55% to $9.11 during the last check on Thursday [5].

Financial Data and Key Metrics Changes - Verizon reported a 2.7% increase in wireless service revenue and a 4% increase in EBITDA for Q1 [6][29] - The company expects the price hikes implemented in 2024 and January 2025 to generate approximately $1.1 billion in revenue for 2025 [15][29] Business Line Data and Key Metrics Changes - Overall phone net additions, including consumer, business postpaid, and prepaid, increased by about 90,000 year-on-year [6][11] - In Q1, consumer postpaid phone net losses were impacted by competitive factors and price increases, but gross adds showed high single-digit growth in March and continued into Q2 [16][20] Market Data and Key Metrics Changes - The competitive landscape saw Verizon's competitors maintaining holiday promotions longer than expected, affecting customer acquisition [11][15] - Verizon's customer base remains premium, with no year-on-year change in involuntary churn and improved quality metrics for new customers [22] Company Strategy and Development Direction - Verizon's strategy includes a three-year price lock and free phone offers to enhance customer retention and acquisition [17][20] - The company aims to continue investing in its network to maintain its position as the provider of the best network experience [23][25] - Verizon is focused on cross-selling opportunities between its mobile and broadband services, particularly with the upcoming Frontier acquisition [39][46] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in returning churn to business-as-usual levels in the second half of the year as new initiatives take effect [20][31] - The company anticipates year-on-year growth in postpaid phone nets and is optimistic about the impact of its value guarantee and network improvements [31][33] Other Important Information - Verizon's fixed wireless access strategy is designed to utilize excess capacity in its mobile network, with no dedicated capital expenditure for fixed wireless access [58] - The company is seeing a shift in fixed wireless customers from urban to rural areas as it expands its C band network [63][68] Q&A Session Summary Question: What happened with phone losses in Q1? - Management noted that competitive factors and price increases contributed to higher churn, but overall phone nets improved year-on-year [11][16] Question: How is the health of the consumer base? - Management reported no deterioration in the health of the consumer base, with stable involuntary churn and improved quality metrics for new customers [22] Question: What is the strategy for the Frontier integration? - The focus will be on cross-selling opportunities and achieving operational synergies, with expectations of $500 million in operational expense synergies by year two [39][40] Question: How does fixed wireless fit into the overall strategy? - Fixed wireless is seen as an ancillary benefit of the mobile network, with no plans to transition customers to fiber unless they are in the Fios footprint [70] Question: What are the growth opportunities in prepaid? - The company has repositioned its Tracfone brands to be competitive in the high-end prepaid market, leading to growth in this segment [73][75]