Sprinklr (NYSE:CXM) Q3 2026 Earnings Call December 03, 2025 08:30 AM ET Company ParticipantsElizabeth Porter - Executive DirectorAnthony Coletta - CFOEric Scro - Head of Investor RelationsRory Read - President and CEOConference Call ParticipantsJackson Ader - Managing Director and Equity Research AnalystOperatorGreetings. Welcome to the Sprinklr third quarter fiscal year 2026 financial results call. At this time, all participants are in a listen-only mode. The question-and-answer session will follow the for ...

Financial Performance - Sprinklr's Q3 FY26 total revenue showed a year-over-year growth of 9%[8] - The company's total remaining performance obligations (RPO) reached $858 million[8] - Subscription revenue margin was 77% for Q3 FY26[8] - Sprinklr's Q3 FY26 free cash flow was $16 million[8] - The net dollar expansion rate was 102%[8] - The company repurchased $150 million of Class A shares during Q2 and Q3 FY26[41] Customer Base - Sprinklr has 145 customers with over $1 million in revenue[8] Guidance - Sprinklr projects Q4 FY26 subscription revenue to be between $191 million and $192 million, a 5% year-over-year increase at the midpoint[43] - The company anticipates full-year fiscal 2026 total revenue to be between $853 million and $854 million, a 7% year-over-year increase at the midpoint[43]

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]