Key Takeaways Active customers rose 4.5% to 20.9M, with Autoship up nearly 15% and now 83% of total sales. NSPAC grew 4.6% to $591 as Chewy members boosted Autoship usage and mobile engagement. Higher Autoship retention across repeat orders signals stronger customer loyalty and sustained growth. Chewy, Inc.’s (CHWY) active customer base is showing signs of reacceleration after a period of softer engagement. The company ended second-quarter fiscal 2025 with 20.9 million active customers, reflecting a 4.5% ye ...

Financial Data and Key Metrics Changes - The company reported a one-time expense of $3.7 million from early bond redemption, impacting earnings per share (EPS) by approximately $0.57 after tax [3] - A discrete tax-related expense of $1.3 million from discontinued Mexico operations impacted EPS by approximately $0.26 after tax [3] - The total impact of these unusual events on EPS for the quarter was around $1.61 after tax [15] Business Line Data and Key Metrics Changes - New customer origination volume increased by approximately 40% year over year at the end of the second quarter [5] - Year-to-date new customer origination volume is up 35%, returning to pre-COVID levels [6] - The first payment default rate for new originations is in line with fiscal years 2019 and 2020, indicating improved credit quality [7] Market Data and Key Metrics Changes - The company experienced a 5.5% nominal growth in the portfolio compared to last year, with a 1.5% year-over-year increase at the end of the second quarter [8] - The first half of the fiscal year had a 14% higher loan volume than the previous year, marking the highest volume on record for that period [8] Company Strategy and Development Direction - The company is focused on customer base expansion, strong loan growth, and improving credit quality while maintaining low delinquency rates [10] - A new credit agreement allows for stock repurchases of up to 100% of net income, increasing from 50% in the prior agreement [9] Management's Comments on Operating Environment and Future Outlook - Management noted that while there are signs of consumer weakness in the auto loan sector, they have not observed major signs of weakness in their portfolio [22] - The company has proactively tightened its credit criteria for new customers without significantly affecting overall approval rates [22] Other Important Information - The company repurchased and canceled $170 million of bonds, enhancing its capital position [9] - Long-term incentive compensation expenses increased by approximately $23.9 million year-over-year due to changes in compensation plans [5] Q&A Session Summary Question: Clarification on discrete items impacting EPS - Management confirmed the EPS impacts: $0.26 from Mexico, $0.57 from bond redemption, and $0.78 from increased provision due to new customer growth [15] Question: Inquiry about operating expenses and future projections - Management confirmed the increase in personnel expenses and provided a breakdown of expected future expenses [16][17] Question: Request for diluted share count information - The quarter ending share count was approximately 4.8 million, with dilution typically ranging from 100,000 to 200,000 shares [18] Question: Health of the underlying consumer and demand - Management acknowledged consumer weakness in the auto sector but stated no major signs of weakness in their portfolio [22] Question: Update on marketing efforts and competitive environment - Management discussed successful marketing strategies that reduced customer acquisition costs and aimed for modest growth in the portfolio [24][25]

Financial Data and Key Metrics Changes - The company reported a one-time expense of $3,700,000 from the early redemption of bonds, impacting earnings per share (EPS) by approximately $0.57 after tax [3] - A discrete tax-related expense of $1,300,000 from prior Mexico operations impacted EPS by approximately $0.26 after tax [4] - The total impact of these unusual events on EPS for the quarter was around $1.61 after tax [4][5] - The company experienced a year-over-year increase in new customer origination volume of approximately 40% at the end of the second quarter [6] - The portfolio nominally grew by 5.5% year-over-year, with a 1.5% increase compared to the previous year [9] Business Line Data and Key Metrics Changes - New customer origination volume for the year-to-date is up 35%, returning to pre-COVID levels [6] - The first pay default rate and delinquency rate for new originations are in line with fiscal years 2019 and 2020 [8] - Non-refinance originations increased by 15% year-over-year in the second quarter, marking the highest volume for that quarter except for fiscal year 2022 [8] Market Data and Key Metrics Changes - The company has seen a stable and improving delinquency rate while maintaining credit quality [10] - The company has proactively tightened its credit box for new customers multiple times this fiscal year, although no major signs of weakness in consumer performance have been observed [22] Company Strategy and Development Direction - The company is focusing on substantial customer base expansion, strong loan growth, and improved loan approval rates while maintaining credit quality [10] - Marketing efforts have shifted to a test-and-learn environment, successfully reducing the cost of acquisition for new customers [25] - The company aims for modest growth in marketing budgets, targeting mid to low single digits for portfolio growth and mid to high single digits for customer base growth [26] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the overall health of the consumer, noting that while there are signs of weakness in the auto loan sector, their portfolio remains stable [21][22] - The company is optimistic about returning enhanced value to shareholders through strong EPS growth and a declining share count [10] Other Important Information - The company repurchased and canceled $170,000,000 of bonds and established a $175,000,000 warehouse facility [9] - A new credit agreement was completed, increasing commitments to $640,000,000 and allowing for stock repurchases of up to 100% of net income [10] Q&A Session Summary Question: Clarification on the three discrete items impacting EPS - The impact on EPS was $0.26 from Mexico, $0.57 from bond redemption, and $0.78 from increased provision due to new customer growth [14] Question: Inquiry about operating expenses and personnel expense increase - The net difference in personnel expense was confirmed, with a decrease expected in future quarters [16] Question: Health of the underlying consumer and its impact on demand and credit - Management noted no major signs of weakness in their portfolio despite broader market concerns, with proactive credit tightening measures in place [22] Question: Update on marketing efforts and competitive environment - The company has successfully reduced acquisition costs through new marketing strategies and is seeing increased demand and application volume [26]

Financial Data and Key Metrics Changes - Net income for the third quarter was $538,000 or $0.05 per share, compared to $157,000 or $0.02 per share in the same quarter last year, reflecting a significant increase [10] - Year-to-date net income increased to $13,500,000 or $1.31 per share, up 16% from $1.15 per share in the same period last year [11] Business Line Data and Key Metrics Changes - Total delivered gas volumes increased by 6% in the quarter compared to the previous year, driven by one industrial customer with high natural gas consumption [6] - Year-to-date delivered gas volumes increased by 15% due to a colder winter, with heating degree days up 18% [7] Market Data and Key Metrics Changes - The company experienced robust residential growth, installing 3.9 new main miles, which is 50% higher than the total installed in all of fiscal 2024 [5] - The company connected 541 new services through June 30, indicating strong demand [5] Company Strategy and Development Direction - The company is focused on investing in system safety and reliability, with a high priority on the SAFE program [5] - Economic development efforts are ongoing, with significant investments in the region, including a major deal with Google [17][24] Management's Comments on Operating Environment and Future Outlook - Management anticipates a modest net loss in the fourth quarter due to weather-sensitive volumes, while monitoring inflation and interest rates [22] - The company expects customer growth and system expansion to remain strong, particularly in light of the Google investment and ongoing housing developments [30][32] Other Important Information - Total capital expenditures year-to-date were $15.7 million, down approximately 5% from the same period last year [9] - The company has successfully refinanced its midstream debt, classifying most of it as long-term, which positions it well for future cash flow enhancements [14][15] Q&A Session Summary Question: Expectations for MVP growth in 2026 and customer growth related to Google - Management expects MVP growth to be significantly higher in 2026, with plans pushed from 2025 into 2026 [29][30] Question: Customer penetration along existing mains and impact of higher electricity rates - Management noted that there is strong potential for customer growth along existing mains, driven by higher electricity rates leading to conversions from non-natural gas sources [36][38]

Financial Data and Key Metrics Changes - The company reported adjusted net income of $2.28 per share for the first six months of 2025, compared to $1.6 per share for the same period last year [7] - Adjusted net income for Q2 2025 was $315,000 or $0.01 per share, an improvement from a loss of $2.8 million or $0.07 per share in Q2 2024 [17] - Year-to-date adjusted net income was $92.1 million or $2.28 per share for 2025, up from $61 million or $1.6 per share for the same period in 2024 [21] Business Line Data and Key Metrics Changes - The Northwest Natural Gas segment saw net income increase by $4.5 million or $0.12 per share, with margin increasing by $16.9 million due to new rates in Oregon [18] - Sea Energy provided net income of $1 million or $0.03 per share, with strong margin and net income trends aligning with expectations [18] - The Water segment's net income increased by $1.8 million or $0.04 per share, driven by new rates at the largest water utility in Arizona and additional revenues from acquired utilities [19] Market Data and Key Metrics Changes - The combined utility customer growth rate was 10.6% for the twelve months ended June 30, 2025, primarily driven by gas utilities in Texas [8] - Northwest Natural Water's customer base grew by 5.8% over the last twelve months, including three acquisitions [13] Company Strategy and Development Direction - The company reaffirmed its annual 2025 adjusted earnings guidance, expecting a range of $2.75 to $2.95 per share [22] - The capital expenditure plan for 2025 is projected to be between $450 million and $500 million, focusing on modernizing infrastructure and system upgrades [23] - The company aims for a long-term earnings per share growth rate of 4% to 6% compounded annually from 2025 adjusted EPS [24] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving financial targets for the full year, citing strong performance across all business segments [24] - The company noted that while there are signs of housing market slowdown in Texas, overall growth remains strong with significant meter additions [29] Other Important Information - The company filed a general rate case in Oregon to recover investments in gas infrastructure, expecting a modest 2.5% rate increase effective October 31 [11] - The liquidity position at June 30, 2025, was approximately $550 million, with no material debt maturities expected in 2025 [24] Q&A Session Summary Question: Update on Sea Energy's growth and backlog - Management indicated that Sea Energy is performing as expected, with strong growth and a significant backlog exceeding annual goals by midyear [28][29] Question: Scale of upcoming water rate cases - Management noted that individual water rate cases are generally small, often less than $1 million in revenue requirement, leading to multiple rate cases executed annually [30]

Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was $12.5 million, an increase of $800,000 or 7.3% compared to Q1 2024, primarily due to a 4.3% increase in active service connections and increased consumption [15] - Operating expenses for Q1 2025 were $11.2 million, up from $10.3 million in Q1 2024, representing an increase of approximately $900,000 or 8.3% [16] - Net income for Q1 2025 was $600,000 or $0.02 per diluted share, compared to $700,000 or $0.03 per diluted share in Q1 2024 [17] - Adjusted EBITDA for Q1 2025 was $5.6 million, an increase of approximately $200,000 or 4.4% compared to Q1 2024 [18] - The company raised $32 million in equity capital in March 2025 and extended its line of credit to May 2027, increasing it from $15 million to $20 million, resulting in over $50 million of liquidity [19] Business Line Data and Key Metrics Changes - Total active service connections increased by 4.3% to 65,163 as of March 31, 2025, compared to the previous year [5] - The company invested $15.2 million year-to-date into infrastructure improvements and existing utilities [6] Market Data and Key Metrics Changes - The single-family dwelling unit market in the Phoenix area saw a 15% decrease in building permits in Q1 2025 compared to Q1 2024, with 6,406 permits issued [7] - The City of Maricopa experienced a 41.5% decrease in single-family building permits in Q1 2025 compared to Q1 2024, with 190 permits issued [7] - Despite the pullback in permit data, the company believes this is temporary due to ongoing housing shortages and strong population growth in Arizona [8] Company Strategy and Development Direction - The company remains bullish on future growth potential in the Inland Port Arizona service area, with significant industrial investments expected [12] - The company plans to leverage organic connections, new greenfield utilities, acquisitions, and rate cases to drive growth [14] - The company aims to expand its total water management platform and apply its expertise across regional service areas [25] Management's Comments on Operating Environment and Future Outlook - Management acknowledged mixed economic conditions but expressed confidence in the company's ability to improve utility metrics despite these challenges [24] - The company expects continued strong growth in customer connections, revenue, and earnings driven by strategic investments and rate increases [24] Other Important Information - The Arizona Corporation Commission approved new rates for the Farmers Water Utility, effective May 1, 2025, which will positively impact future quarters [20] - The company filed a rate case for Santa Cruz and Palo Verde, requesting a net revenue increase of $6.5 million, with hearings scheduled for December 2025 [21] Q&A Session Summary Question: What is the outlook for the housing market in Arizona? - Management noted that while there has been a decrease in single-family permits, the overall demand for housing remains strong due to population growth and job opportunities [8] Question: How does the company plan to address inflation and cost increases? - Management indicated that new rates from recent rate cases will help address cost increases and support earnings growth [14]