Core Insights - The ending of the duty-free de minimis provision is causing significant stress on customs clearance providers in the U.S., leading to a backlog of packages awaiting clearance [1] - UPS is facing customer backlash due to allegations of disposing of some international shipments before they reach their final destination [1][2] Customs Clearance Challenges - A report indicated that the backlog in UPS warehouses has resulted in the disposal of shipments due to heavy customs bottlenecks [2] - Customers have reported waiting weeks for packages, with some tracking updates indicating that packages are "undeliverable" or "in the process of being disposed" [3] UPS Response to Regulatory Changes - UPS stated that changes to U.S. import regulations have led to a backlog of packages, prompting the suspension of its money-back "Service Guarantee" for international shipments on October 2, which was later reinstated [4] - UPS claims that over 90% of imported packages are cleared on the first day of arrival at U.S. ports, while the remaining 10% often lack necessary information for customs clearance [5][6] Compliance and Communication Efforts - UPS emphasized the importance of compliance with federal customs regulations and is making multiple attempts to contact shippers for necessary information to expedite package delivery [7]