Right, hello everyone. Welcome to the AI engineer 2026 online track. Um, good morning, good afternoon, good evening, depending upon your time zone.My name is Deepu Singh and I lead the initiatives in the emerging data technologies and AI architecture at Fujitsu North America. Um, and today I will be uh, giving you or maybe provide you a deep dive into a very specific but a very highly impactful engineering challenge, uh, which we have encountered in our uh, contact centers. So, with that, let me just quickl ...