The FCA rules introduce requirements on DPC lenders to give borrowers pre-contract information and provide information during the life of the agreement (including when borrowers fall into arrears and may be the subject of enforcement action). DPC lenders will need to draft these extra documents and embed them into their processes. Under the Consumer Duty, DPC lenders will also need to evidence that they have considered the information needs of their customers, ensuring that customers had what they needed to ...