Financial Product Consumer Rights Protection
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金融 3·15丨金融产品消费权益保护
清华金融评论· 2025-03-15 09:07
Core Viewpoint - The article discusses the blurred boundaries of traditional financial products due to modern financial innovations, highlighting common issues and consumer rights protection paths in the financial sector [1]. Group 1: Case Studies - **Case 1: Misleading Sales of Bank Wealth Management Products** - A consumer purchased a wealth management product from a bank that was misrepresented as "capital protected and guaranteed returns," while it was actually a high-risk, non-capital protected product, leading to significant losses upon maturity [3]. - The Beijing Financial Court ruled that the bank engaged in misleading advertising and failed to adequately disclose risks, violating the Consumer Rights Protection Law and the Commercial Bank Wealth Management Product Sales Management Measures, resulting in a partial compensation ruling and a requirement for the bank to rectify its sales processes [4]. - **Case 2: Fraud by Illegal Loan Intermediaries** - Consumers were lured by illegal intermediaries with promises of "quick loan processing" and "low interest rates," who exaggerated loan difficulties and charged excessive service fees, leading to reports against these intermediaries [7]. - Regulatory authorities, in collaboration with law enforcement, cracked down on these illegal intermediaries, shutting down multiple non-compliant firms [8]. - **Case 3: Data Breach by Financial Technology Platforms** - A financial platform experienced a technical vulnerability that led to the leakage of users' sensitive information, which was subsequently used for telecom fraud, prompting consumer complaints against the platform [11]. - The local internet information office mandated the platform to rectify the issue within a specified timeframe and imposed fines under the Personal Information Protection Law [13]. Group 2: Consumer Rights Protection Tips - For bank wealth management products, consumers should: - Request product brochures and pay special attention to "risk levels" and "return types" [5]. - Record or obtain written confirmation of key promises such as "capital protection" from sales personnel [5]. - Utilize internal complaint mechanisms or report to the banking regulatory authority's hotline [5]. - In dealing with illegal loan intermediaries, consumers are advised to: - Verify the operating licenses of intermediary companies through the National Enterprise Credit Information Publicity System [9]. - Be cautious of "upfront fees" and reject demands for prepayment of service fees or deposits [9]. - Report any false advertising to local financial supervision authorities [9]. - For financial technology platforms, consumers should: - Limit unnecessary permissions for apps, such as access to contacts and location [14]. - Set strong, unique passwords for financial accounts and update them quarterly [14]. - Seek civil compensation from the platform if they suffer losses due to data breaches [14].