Guest Experience Revamp
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Is lululemon's Guest Experience Revamp Improving Store Traffic?
ZACKS· 2026-01-12 19:20
Core Insights - lululemon athletica inc. is actively enhancing its guest experience to revitalize its U.S. business, with "product activation" as a key focus [2] - The company is implementing various initiatives to improve store environments and local relevance, including curated assortments and reduced product density [3][12] - New store formats, such as the SoHo location, are designed to provide a more seamless shopping experience [4] Performance Metrics - Recent efforts have led to increased store traffic and engagement, particularly noted during the Thanksgiving shopping period [5] - Despite ongoing pressure on U.S. revenue trends, modest improvements are anticipated in Q4 fiscal 2025, indicating early success from experience-led initiatives [6] - Guest metrics show growth in total and retained guests across age groups, suggesting enhanced experiences are attracting and retaining shoppers [6] Competitive Landscape - lululemon's peers, Ralph Lauren and Guess, are also focusing on experience-led strategies to boost store traffic, with Ralph Lauren reporting double-digit retail comps globally [8][9] - Guess has seen steadier store traffic trends due to refreshed layouts and improved visual merchandising [10] Financial Overview - lululemon's shares have increased by 20.1% over the past three months, outperforming the industry growth of 6.5% [13] - The company trades at a forward 12-month price-to-earnings ratio of 15.97X, which is lower than the industry's 16.49X [14] - Earnings estimates for fiscal 2025 and 2026 indicate year-over-year declines of 10.7% and 2.5%, respectively, with recent adjustments showing mixed trends [16]