Customer Experience and AI Innovation Leader Joins eGain to Accelerate Knowledge Automation VisionSUNNYVALE, Calif., March 26, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leader in AI-powered knowledge management for enterprise customer service, today announced the appointment of Steve Pappas as Head of Innovation. In this role, Pappas will help shape eGain's product and market expansion strategy at the intersection of AI, knowledge management, and customer experience — accelerating the c ...

SUNNYVALE, Calif., March 25, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the eGain AI Knowledge Suite for Retail Banking, a new solution designed to help community banks, regional banks, and credit unions increase revenue, improve customer satisfaction, boost frontline productivity, and strengthen regulatory compliance. As retail banking teams face rising service costs, tighter margins, and higher customer expectations, many institutions still rely on knowledge scattered across documents, ...

How Google And AI Upended 1990s Knowledge Management https://t.co/swymXozSkC (📸: Kim Kulish/Corbis via Getty Images) https://t.co/9AtMK6KEZC ...

Core Insights - eGain has announced new integrations of its AI Agent into Microsoft Teams, Slack, and Zoom, enhancing productivity, reducing support costs, and improving employee satisfaction [1][8] - The integrations provide reliable, AI-powered answers based on a governed knowledge foundation, addressing the challenge of employees searching for information across systems [2][3] Group 1: Integration Features - eGain AI Agent allows employees to ask questions within Teams, Slack, or Zoom, providing answers that adhere to organizational policies and procedures, thus reducing search time and escalations [3][4] - The AI Agent delivers tailored answers based on enterprise permissions, ensuring that employees only access information relevant to their roles, which helps protect sensitive content [4][5] - The integrations are built on eGain's open architecture, allowing organizations to maintain consistent knowledge across various collaboration platforms and AI models [5][6] Group 2: Real-World Applications - Hundreds of eGain employees utilize the AI Agent for HR-related inquiries, leading to a reduction in repeated questions and saving employee time [6] - A large financial-services organization employs the AI Agent within Teams to assist operations teams with complex regulatory questions, providing accurate, policy-grounded answers [7] Group 3: Company Background - eGain is a leading provider of AI-powered knowledge management and customer experience solutions, with over 25 years of experience in helping enterprises unify content and automate knowledge workflows [9]

Core Insights - eGain Corporation has released the third special edition of "Knowledge Management for Dummies," which includes a new chapter on generative AI (GenAI) best practices and real-world success stories demonstrating significant improvements in knowledge creation and search success [1][8] Group 1: Importance of Knowledge Management - The release comes at a pivotal moment for enterprise AI adoption, highlighting that 100% of GenAI virtual assistants will fail without trusted knowledge management, emphasizing the critical role of knowledge management [2] - The new edition emphasizes that the effectiveness of AI initiatives relies heavily on the quality and trustworthiness of the underlying knowledge, providing business and technology leaders with the necessary context to ensure successful GenAI investments [3][4] Group 2: Features of the New Edition - The updated edition includes a dedicated chapter that clarifies how large language models interact with enterprise knowledge bases, ensuring AI outputs are trustworthy and compliant [8] - Proven results from real-world deployments are showcased, with enterprises achieving a 5X acceleration in knowledge creation and a 6X improvement in search success by integrating GenAI with trusted knowledge management [8] - The book offers practical guidance on evaluating and selecting knowledge management solution partners and structuring KM initiatives for long-term success, with applicability extending beyond customer service to HR, IT, and other knowledge-intensive functions [8] Group 3: Company Background - eGain Corporation is a leading provider of AI-powered knowledge management and customer experience automation solutions, with over 25 years of experience in the field [7] - The company assists enterprises in unifying siloed content, automating trusted knowledge workflows, and delivering measurable AI ROI through established frameworks and methods [7]

It isn’t whether artificial intelligence is going to replace them. It’s who will control the knowledge that companies capture from their employees. https://t.co/6mhxc2bGQI ...

Education & Learning - Traditional education systems often prioritize effortless success over genuine learning, leading to disengagement even at the university level [2] - Physical learning spaces significantly impact the learning experience, often overlooked in favor of content [9][10] - A balance between structure and freedom is crucial for student agency, requiring an open-door policy for support [10][11] - The current era is characterized by collective intelligence and readily available information, necessitating a shift towards becoming architects of knowledge [15][16] - Individuals need to develop personal knowledge management systems to avoid being overwhelmed by information [16][30] - A simple process for knowledge management involves capturing, organizing, reflecting, applying, and sharing information [24] - Passivity in consuming information should be avoided; instead, active and effortful consumption should be encouraged [27][28][29] - The future will reward those who master knowledge systems, not just knowledge itself [33] Personal Development - Individuals should conduct knowledge audits to understand their learning systems and identify gaps [22][23] - Building a personal knowledge management system helps individuals make better decisions and avoid being overwhelmed [23][24] - Actively questioning, being critical, and sharing insights with others are essential for effective learning [32]