Financial Performance - The group's unaudited consolidated revenue declined by 6% year-over-year to €3,221 thousand in Q3 2025, compared to €3,444 thousand in Q3 2024 [1] - Total revenues for the first nine months of 2025 decreased by 8% to €10,024 thousand, down from €10,934 thousand in the same period of 2024 [1] - Revenue in Q3 2025 would have been €3,388 thousand, reflecting a -2% change if exchange rates had remained at 2024 levels [3] User Metrics - The volume of SMS messages sent increased by 9% in Q3 2025, with a notable 18% rise in September [4] - Active users decreased by 7% year-over-year to 18,892 in Q3 2025, down from 20,254 in Q3 2024 [2] - For the first nine months, active users fell by 10% to 22,613, compared to 25,049 in the same period of 2024 [2] Average Revenue Per User (ARPU) - The average revenue per user (ARPU) remained stable at €170 for Q3 2025, unchanged from Q3 2024 [2] - For the first nine months, ARPU increased by 1% to €443, compared to €437 in the same period of 2024 [2] Operational Developments - The subsidiary Edicy OÜ was sold in September 2025 and is reported as a discontinued operation, excluded from sales results [5] - The company focused on expanding email campaign functionality during Q3 2025 to enhance multichannel communication solutions for customers [6]

Core Insights - Quadient has experienced a significant 11% increase in cross-sales of its Digital automation solutions within its Mail customer base in fiscal year 2024, indicating a strong demand for digital solutions among businesses [1][3]. Group 1: Market Trends - There is a notable shift in customer engagement strategies, driven by evolving consumer expectations for multichannel communication. Research shows that 73% of consumers in the USA, 66% in France, and 62% in the UK prefer companies to communicate through various channels, including email, mail, text, mobile apps, and social media [2]. - The findings suggest that businesses aligning their strategies with these changing preferences are better positioned to enhance customer satisfaction and loyalty in a digital marketplace [2]. Group 2: Company Strategy - Quadient emphasizes the importance of not just adopting new technology but enabling smarter, more agile communication methods. The company aims to support businesses in their digital transformation with minimal disruption [3]. - With over 350,000 business customers globally, Quadient is focused on modernizing communication through its intelligent automation platform, which includes Quadient Impress and Quadient Inspire [3]. - The company plans to continue investing in intelligent hybrid communication solutions to help businesses deliver meaningful customer communications in the future [3]. Group 3: Company Overview - Quadient is a global automation platform that facilitates secure and sustainable business connections through both digital and physical channels. The company supports businesses of all sizes in their digital transformation journey, enhancing operational efficiency and customer experiences [4]. - Quadient is listed on Euronext Paris and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices, making its shares eligible for PEA-PME investing [4].