Core Insights - TeleVox has announced a new national group purchasing agreement with Premier, Inc., effective September 1, 2025, allowing Premier members to access pre-negotiated pricing for TeleVox's solutions [1][3] - TeleVox specializes in omnichannel patient relationship management, providing solutions that enhance patient engagement and reduce staff burden [3][5] - Premier serves over two-thirds of U.S. healthcare providers, focusing on improving healthcare through technology and actionable intelligence [4] Company Overview - TeleVox is part of WestCX within West Technology Group and is recognized for its innovation in digital patient relationship management, having received the MedTech Breakthrough Award for Best Practice Management Solution [5] - The company has been operational for over 30 years, helping more than 7,000 healthcare organizations improve patient communication and care delivery [5] - TeleVox's platform integrates with electronic health records (EHR) to facilitate automated, personalized interactions with patients through various communication channels [5] Industry Context - Premier plays a critical role in the healthcare industry by uniting providers, suppliers, payers, and policymakers to enhance healthcare delivery [4] - The collaboration between TeleVox and Premier aims to provide more accessible and personalized care experiences for patients [3][4] - The healthcare sector is increasingly focusing on technology-driven solutions to improve care outcomes and reduce costs [4]

Core Insights - TeleVox is showcasing its AI-powered virtual assistant, SMART Agent, at HIMSS 2025, aimed at enhancing patient experiences through omnichannel patient relationship management [1][4] - SMART Agent automates routine tasks and provides self-service options for patients, thereby improving staff efficiency and patient care [2][5] - The collaboration between TeleVox and Mosaicx under West Technology Group enhances their product offerings with advanced voice technology and generative AI capabilities [3] Company Overview - TeleVox serves over 7,000 healthcare organizations, providing solutions that integrate with electronic health records (EHR) for personalized patient interactions [6] - The company has a 30-year history of improving healthcare communication, reducing operational burdens, and driving revenue for healthcare providers [6] - TeleVox is part of West Technology Group, LLC, which is managed by affiliates of Apollo Global Management, Inc. [6]