Core Insights - The industry is facing challenges with Exceptions and Investigations (E&I) in cross-border payments, which remain slow and manual despite modernization efforts [1][2] - Swift's 2027 Case Management mandate aims to standardize and automate the E&I process, requiring banks to adapt to new frameworks to enhance efficiency [1][4] Group 1: Current Challenges - E&I is a critical stage in the payment journey, often causing delays that can extend from five to ten days, impacting operational efficiency and financial performance [3] - Institutions may incur penalties and losses up to $20 million annually due to prolonged E&I processes [3] Group 2: Future Outlook - Banks are encouraged to view the next two years as a strategic opportunity to invest in compliance and modernize their operations rather than relying on temporary fixes [2] - The transition to structured ISO 20022 case messages is expected to reduce resolution times by up to 80%, improving overall payment processing efficiency [4] Group 3: Strategic Decisions - Banks face a choice between gradual modernization and quick fixes that may exacerbate existing issues, with the latter potentially increasing operational risks [5] - Decisions made now will significantly influence banks' competitiveness in the evolving payment landscape leading up to the 2027 deadline [2]