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Delta says its ‘relentless focus’ on customer experience pays off
Yahoo Finance· 2025-10-09 16:31
Core Insights - Delta Air Lines reported a strong recovery in the third quarter with a revenue growth of 4.1% year over year, driven by premium offerings, corporate travel, and loyalty programs [3] - The airline achieved a record third quarter revenue of $15.2 billion and updated its full-year outlook to between $3.5 billion and $4 billion [4] Revenue Breakdown - Premium revenue increased by 9% year over year, while main cabin revenue decreased by 4% year over year [4] - Loyalty revenue also saw a growth of 9% year over year [4] Strategic Focus - Delta's strategy has shifted towards enhancing loyalty programs and premium offerings, which has shown resilience amid previous uncertainties [5] - The airline is expanding its premium seating through retrofits and new aircraft deliveries, increasing the mix of premium seats [5] Customer Retention - Delta's retention rates for premium product customers are in the mid-80% range, indicating strong customer loyalty [7] - The company emphasizes a relentless focus on improving customer experience, which is central to its industry leadership [7]
Demand Returns for Delta, Sets New Profit Target
Bloomberg Television· 2025-07-10 11:00
JOINING US NOW IS DROPPED FERGUSON. THANKS FOR JOINING US AS WE KICK OFF EARNINGS SEASON WITH THE AIRLINES. THE NEWS FROM DELTA AIRLINES IN YOUR REACTION, PLEASE.A SLIGHT BEAT ON THE NUMBERS. MY SENSE WAS, WHEN DEALT WITH THROUGH GUIDANCE, IT WAS MORE THEY WERE CONCERNED. THEY DID NOT UNDERSTAND WHAT WAS GOING TO HAPPEN TO THE ECONOMY.SO A SLIGHT BEAT. IT SEEMS LIKE REVENUE IS HANGING IN, LIKE SOME OF THE REPORT. I WOULD THINK IT WOULD BE POSITIVE FOR ALL THE AIRLINES, BUT MOSTLY IT IS POSITIVE FOR FULL-SER ...