Core Insights - The report by Black Cat Data Center and Black Cat Complaints indicates that the number of complaints in the gaming sector exceeded 135,000 in 2025, marking a 35% increase from 2024, with collective complaints significantly impacting this trend [1][13] Complaint Trends - The gaming sector saw a notable rise in complaints during school holidays, primarily related to refund requests from minors [2][14] - Collective complaints were prevalent, with 36 incidents reported in 2025, totaling 6,647 complaints, mainly concerning game mechanics like card draw probabilities [6][19] Key Issues in Complaints - Refund issues for minors accounted for over 50% of total complaints, highlighting gaps in protections for minors and parental oversight [3][16] - Common complaints included issues with account rental and sales, as well as false advertising by game manufacturers, particularly in mobile gaming [2][14] Major Complaint Targets - Over 84% of complaints were directed at game manufacturers and their games, focusing on refund issues and false advertising [4][17] - Account trading platforms were also significant targets for complaints, primarily related to account issues [4][17] Leading Companies in Complaints - Tencent and NetEase ranked as the top two companies with the highest complaint volumes, while response rates varied significantly among other companies [5][18] Demographics of Complainants - Consumers aged 21-30 accounted for nearly 60% of complaints, primarily related to game quality and account issues, while complaints from parents regarding minor refunds made up a significant portion of the 31+ age group [7][20] - Male consumers represented 66.5% of complaints, with a notable increase in female complaints by 12.55% compared to the previous year [8][21]