Value Leadership
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McDonald's Tells Operators That Consumers Increasingly Seek Value
PYMNTS.comยท 2025-11-07 19:03
Core Insights - McDonald's is focusing on value to reverse declining guest counts, as indicated in a memo from U.S. President Joe Erlinger [2][4] - The company's third quarter results showed an increase in U.S. same-store sales, attributed to the introduction of Extra Value Meals and the $2.99 Snack Wrap, although earnings per share and revenue fell short of Wall Street expectations [3] - Despite an increase in comparable guest counts, the overall guest count continues to decline, highlighting the need for disciplined pricing and affordability [3][4] Company Strategy - McDonald's is committed to sharpening its value leadership to meet evolving consumer expectations and increase traffic, as stated by CEO Chris Kempczinski in a memo to global operators [4] - The focus on value is seen as a necessary strategy to address the challenges posed by younger consumers cutting back on restaurant visits due to labor market issues [5] Industry Context - The fast-casual restaurant sector is experiencing a decline in sales as younger consumers reduce spending, impacting chains like Chipotle and Shake Shack [5] - Other restaurant chains, including IHOP, Applebee's, and Wendy's, have reported similar challenges, with consumers' reluctance to spend hindering sales [6] - The breakfast segment is particularly affected, with consumers opting to eat at home during economic uncertainty, despite discounts offered by chains like Wendy's and McDonald's [7]