Core Insights - The Hanover Insurance Group has enhanced its workers' compensation onboarding program to improve customer experience for mid-sized commercial clients [1][3] Summary by Sections Enhanced Benefits - New workers' compensation policyholders and most renewals with premiums over $100,000 now have access to expanded benefits, including a dedicated claims liaison and a self-service claims portal called Hanover Claims Manager [2][6] - The portal allows policyholders to manage claims efficiently with flexible search, filter, and view options, enabling better tracking of key claims [2] Commitment to Customers - The company emphasizes its commitment to providing value-added workers' compensation solutions and personalized support to help customers protect their businesses and employees [3] - The enhancements aim to make it easier for mid-sized customers to access resources typically available to larger accounts [3] Tailored Onboarding Program - The onboarding program is tailored for all accounts with premiums of $50,000 or more, offering a customized experience through dedicated risk management consultants [4] - Enhanced support includes identifying opportunities to improve worker safety, access to industry-specific training, and tools like wearable sensors [4] Additional Features - Eligible policyholders now have access to a dedicated claims professional for personalized guidance [6] - The Hanover Claims Manager portal provides detailed insights into claims activity, including adjuster notes and data exporting capabilities [6] - Online self-service tools are available for billing, claims, premium audit, and risk management [6] - The Hanover Work Safe program offers a comprehensive approach to workplace safety, including assessments, on-demand training, and safety resources [6]