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3 steps to building better relationships | Gogo Cheng | TEDxHKUST
TEDx Talksยท 2025-07-02 16:32
Relationship Building Strategies - The luxury industry emphasizes creating memorable customer experiences to nurture loyalty and drive commercial success [2] - The SPCV model (Sincerity, Presence, Curiosity, Versatility) is a powerful tool for making others feel special [10][11][12][13] - Applying the SPCV model can create memorable relationship journeys in various interactions [19] Importance of Relationships - Relationship building is key to getting ahead in the luxury industry [7] - Nurturing every relationship is crucial, as everyone is connected [23] - The most important relationship to build is the one with oneself [25] Personal Development - Overcoming fear in networking and developing a healthier self-relationship are essential for career growth [6] - Self-discovery and understanding one's vision are crucial for thriving in relationship building [27][28] - Consistent effort in making others feel special, playing the long game, and developing a healthy self-relationship leads to success [30] Client Understanding - Luxury clients value authenticity and honest feedback [10] - It's important not to judge clients by their appearance, as spending potential can be surprising [20] - Understanding a client's passions can lead to unique and impactful experiences, potentially resulting in significant deals, such as a $20 million deal [15][18]