Financial Data and Key Metrics Changes - Weave Communications reported revenue of $61.3 million for Q3 2025, with a year-over-year growth rate of 17.1%, marking the 15th consecutive quarter of exceeding revenue guidance [5][21] - Gross margin reached a record high of 73%, which is over 15 percentage points higher than at the time of the IPO four years ago [5][24] - Free cash flow for the quarter was $5 million, contributing to a year-to-date total of $8.5 million, representing a $4.3 million improvement compared to the same period last year [6][26] - Operating income for Q3 was $1.7 million, exceeding the high end of guidance by $700,000, with an operating margin of 2.7% [24][26] Business Line Data and Key Metrics Changes - Specialty medical vertical continues to show strong growth, with record results and the highest number of medical location additions in company history [17] - Payments revenue grew at more than double the rate of total revenue, indicating strong demand and adoption of the payments platform [19][22] - Gross revenue retention held steady at 90%, while net revenue retention was reported at 94% [22] Market Data and Key Metrics Changes - The SMB healthcare market is evolving rapidly, with increasing technology adoption for patient engagement and retention [6][10] - Weave's integration with practice management systems is a key differentiator, providing a competitive advantage in the healthcare technology space [9][19] Company Strategy and Development Direction - Weave aims to deepen customer reliance and expand its share of practice spend by enhancing automation and engagement through new features [10] - The company is focused on intelligent automation that works alongside office staff to improve patient experiences, positioning itself as a leader in the transformation of SMB healthcare [8][17] - Weave's strategy includes expanding its AI capabilities and integrating TrueLark to enhance its product offerings [14][15] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the future, highlighting strong demand and a proven platform for sustainable growth [20][26] - The company is committed to balancing growth and profitability while making targeted investments in go-to-market strategies and engineering [43][49] - Management noted that staffing challenges in SMB healthcare practices remain a significant issue, which Weave aims to address through its solutions [10][11] Other Important Information - Weave plans to introduce voice capabilities for its AI receptionist, enhancing its functionality to handle incoming patient calls and manage scheduling [13] - The company has seen strong adoption of its Call Intelligence feature, which provides actionable insights from phone interactions [15] Q&A Session Summary Question: Can you discuss the performance of the payments solution and its integration with TrueLark? - Management reported strong volume growth in payments, with plans to integrate TrueLark capabilities into the payments workflow, enhancing revenue cycle management [29][30] Question: How is the specialty medical vertical performing and what is the pipeline for mid-market opportunities? - Management highlighted strong progress in the mid-market, with ongoing adoption and rollout of solutions, particularly in specialty medical [31][32] Question: What is the strategy for balancing new integrations and growing ASPs in specialty medical? - The company takes a programmatic approach to rolling out new integrations, which drives higher average selling prices and retention rates [35][36] Question: How is Weave differentiating its payments solution from competitors? - Weave's payments solution integrates seamlessly into existing workflows, allowing for efficient collection processes at the point of interaction [39][40] Question: What are the expectations for profitability moving forward? - Management indicated a focus on targeted investments while maintaining profitability, with plans to provide more details in future calls [43][49]