Core Insights - ibex has been awarded the 2025 Asia's Most Influential Companies Award at The Asia Corporate Excellence & Sustainability (ACES) Awards, recognizing its impact and leadership in the BPO and customer engagement technology sectors [1][2] - The award reflects ibex's commitment to innovation, sustainability, and exceptional customer experience, highlighting its role in the Philippines' growth as a global business hub [2] Company Overview - ibex operates 10 customer experience (CX) service centers across the Philippines, with recent expansion including a new site in Davao [3] - The company employs over 36,000 individuals globally and manages nearly 170 million customer interactions annually, utilizing advanced technology such as the AI-powered ibex Wave iX solutions suite [6][7] Employee Engagement and Culture - ibex promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, emphasizing the link between employee satisfaction and customer experience [4][5] - The company is dedicated to fostering a diverse and inclusive environment, which is seen as essential for delivering superior customer service [5]

Core Insights - ibex has been awarded the title of Asia's Most Influential Companies at the 2025 ACES Awards, recognizing its leadership and commitment to sustainability in the business process outsourcing (BPO) sector [1][2] Company Overview - ibex is a global provider of BPO and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 170 million customer interactions annually [6][7] - The company employs over 36,000 individuals globally, leveraging a diverse workforce to enhance customer experience [7] Recent Developments - ibex Philippines celebrated the grand opening of its second site in Davao, indicating ongoing expansion efforts within the country [3] Employee Engagement and Culture - The company promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, which contribute to a positive employee experience [4][5] - ibex emphasizes that a better employee experience directly correlates with improved customer experience, focusing on training, tools, and career advancement opportunities for its agents [5]

Core Insights - ibex has been awarded two prestigious 2025 Globee Awards for its innovative AI-powered customer engagement solutions, highlighting its leadership in the industry [1][2][4] Awards and Recognition - The ibex Wave iX AI Virtual Agent received the Globee Technology Award for AI-Driven Customer Experience, while the ibex Wave iX solution suite was recognized with the Globee Award for Excellence in Customer Experience [2][3] - The Globee Awards celebrate organizations that drive progress through technology and exemplify excellence in customer experiences and significant business achievements [3][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company manages nearly 170 million critical customer interactions annually, leveraging a diverse global team of over 36,000 employees and advanced technology [7]

Financial Performance Highlights - TaskUs achieved a record quarterly revenue of approximately $298.7 million in Q3 2025, representing a 17% year-over-year growth[7,9,10] - Adjusted EBITDA for Q3 2025 was approximately $63.5 million, with an Adjusted EBITDA Margin of 21.2%[7,9,10] - The company's revenue for the year 2024 was $995 million, a 7.6% increase year-over-year, with an Adjusted EBITDA Margin of 21.1%[68] - TaskUs projects revenue between $302.4 million and $304.4 million for Q4 2025 and between $1.173 billion and $1.175 billion for the full year, representing a year-over-year growth of 10.6% and 18% respectively[70] - The company anticipates an Adjusted EBITDA Margin of approximately 19.8% for Q4 2025 and approximately 21.1% for the full year, along with an Adjusted Free Cash Flow of around $100 million for the full year[70] Service Line Growth - Trust + Safety and AI Services (AIS) demonstrated strong double-digit year-over-year growth in Q3 2025, with nearly 20% and over 60% growth, respectively[7,10] - Revenue from clients utilizing multiple service lines grew by more than 20% year-over-year in Q3 2025[7,10] - AI Services contributed 17% to the trailing twelve-month (TTM) Q3 2025 revenue, amounting to $196 million[18,29] - Digital Customer Experience accounted for 57% of the TTM Q3 2025 revenue, totaling $654 million[18,23] - Trust + Safety represented 26% of the TTM Q3 2025 revenue, reaching $295 million[18,26]

Core Insights - IBEX Limited reported strong financial results for the first fiscal quarter ended September 30, 2025, with significant revenue and earnings growth, indicating a robust performance in the business process outsourcing (BPO) sector [1][4]. Financial Performance - Revenue reached $151.2 million, a 16.5% increase from $129.7 million in the same quarter of the previous year [2][5]. - Net income rose to $12.0 million, up 59.9% from $7.5 million year-over-year, with a net income margin of 8.0%, an increase of 220 basis points [2][8]. - Adjusted net income was $13.1 million, a 45.4% increase from $9.0 million in the prior year [2][14]. - Adjusted EBITDA increased to $19.5 million, reflecting a 24.9% growth from $15.6 million in the previous year, with an adjusted EBITDA margin of 12.9%, up 90 basis points [2][30]. - Diluted earnings per share (EPS) grew 91.4% to $0.82, while adjusted diluted EPS increased 74.1% to $0.90 [2][7]. Revenue Drivers - The revenue growth was primarily driven by strong performance in key verticals: Retail & E-commerce (+25.0%), HealthTech (+19.5%), and Travel, Transportation, and Logistics (+15.4%) [5][10]. - The company also noted continued growth in its digital acquisition business and a return to growth in the FinTech sector [5]. Operational Highlights - The company achieved record first-quarter metrics in revenue, adjusted EBITDA, EPS, adjusted EPS, and free cash flow, with free cash flow reported at $8 million [7][10]. - The CEO highlighted the company's competitive differentiation in the customer experience (CX) space and the successful deployment of AI Automate Agent solutions [4][10]. Guidance and Outlook - IBEX raised its fiscal year guidance, expecting revenue in the range of $605 to $620 million, up from a previous estimate of $590 to $610 million, and adjusted EBITDA in the range of $78 to $81 million, increased from $75 to $79 million [15][11]. Cash Flow and Balance Sheet - Cash flow from operating activities was $15.7 million, compared to $7.8 million in the prior year, driven by increased revenues and improved working capital management [14][26]. - The company reported net cash of $21.1 million, an increase of $7.4 million from $13.7 million as of June 30, 2025 [14][36].

Market Overview - The Business Processing Outsourcing (BPO) market size is projected to grow from USD 406.34 billion in 2025 to USD 583.41 billion by 2030, with a compound annual growth rate (CAGR) of 7.5% driven by AI-enabled automation and cost-efficient service models [1][2] Regional Insights - North America remains the dominant region in revenue generation, while Asia-Pacific is emerging as the fastest-growing region, indicating a shift in global outsourcing dynamics [2] Key Trends - **Digital Transformation and Hyper-Automation**: Enterprises are increasingly adopting intelligent automation to streamline tasks, improve accuracy, and reduce costs, with AI-driven solutions enhancing service delivery [3] - **Cost Optimization Amid Margin Pressures**: Organizations, especially SMEs, are utilizing cloud-based solutions and subscription models to achieve cost savings, transitioning from fixed pricing to flexible, usage-based structures [4] - **Talent Shortages in Developed Economies**: Developed regions are facing shortages in skilled technology and customer support roles, leading companies to adopt near-shoring and offshoring strategies, with Latin America emerging as a viable alternative [5][7] - **Rise of "As-a-Service" and Outcome-Based BPO Models**: BPO contracts are increasingly focused on outcome-driven models, linking payments to performance metrics such as customer satisfaction and automation milestones [8] Market Segmentation - The BPO market is segmented by application, end-use industry, organization size, and geography, allowing for tailored solutions to meet diverse business needs [9][10][11] Key Players - Major players in the BPO market include Accenture plc, Tata Consultancy Services Limited (TCS), Concentrix Corporation, Teleperformance SE, and Genpact Limited, each offering specialized services across various sectors [12][15] Conclusion - The BPO market is evolving with a focus on AI-enabled solutions, cloud strategies, and outcome-based models, positioning BPO providers as strategic partners for organizations seeking efficiency and specialized expertise [14]

Core Insights - TDCX Group is positioning itself to capitalize on a global outsourcing supercycle driven by technological advancements and changing market dynamics [2][10] - The company has launched a refreshed brand identity and tagline "Enable the Future" to reflect its evolution and commitment to integrating AI with human expertise [5][8] Company Overview - TDCX is a leading global digital customer experience solutions firm, celebrating its 30th anniversary and evolving from traditional outsourcing to a strategic orchestrator of growth [1][13] - The company operates across various industries, including digital advertising, e-commerce, fintech, and healthtech, with over 20,000 employees in 37 locations worldwide [14][16] Market Trends - Key trends driving the demand for TDCX's services include AI adoption, digital transformation, a global talent shift, and increasing compliance requirements [2][11] - The company identifies a supercycle of growth in the global outsourcing industry, fueled by the convergence of technology, data, and human intelligence [2][10] Brand Transformation - The new brand identity emphasizes TDCX's role as a trusted guide, blending technology and human expertise to empower clients [6][9] - The refreshed logo and tagline symbolize forward motion and agility, aligning with the company's mission to navigate clients through transformation [6][7] Strategic Focus - TDCX's core engines now include Enterprise CX, Digital Sales and Marketing, and Trust and Safety, enhanced by AI tools and analytics to maximize performance [9] - The company aims to deliver intelligence-led outcomes, positioning itself as a key partner for businesses seeking to thrive in an AI-enabled world [10][14] Anniversary Initiative - To commemorate its 30th anniversary, TDCX is offering a complimentary CX Sentiment Analysis Report to help businesses understand customer sentiment and identify growth opportunities [11]

Core Points - Conduent Business Services, LLC experienced a data breach that was discovered on January 13, 2025, affecting its network operations [3] - An unauthorized third party accessed Conduent's network between October 21, 2024, and January 13, 2025, potentially obtaining sensitive personal information [3] - The law firm Edelson Lechtzin LLP is investigating claims related to the data breach and is considering a class action lawsuit for affected individuals [4] Company Overview - Conduent provides digital process solutions to enhance operations for businesses and government agencies [2] Incident Details - The cybersecurity incident led to disruptions in Conduent's network, prompting immediate security measures and an investigation [3] - The compromised files may have included personal information such as names, Social Security numbers, medical information, and health insurance details [3] Legal Actions - Edelson Lechtzin LLP is actively investigating the situation and seeking legal remedies for individuals whose data may have been compromised [4]

Safe harbor Forward-looking statements This presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's control. Forward-looking statements include information concerning EXL's possible ...

Core Viewpoint - IBEX Limited is set to announce its first quarter 2026 financial results on November 6, 2025, and will host a conference call to discuss these results and the company's outlook [1] Company Overview - IBEX is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, focusing on helping companies acquire, engage, and retain customers [2] - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2] Operational Highlights - IBEX employs a diverse global team of over 33,000 employees and manages nearly 170 million critical customer interactions annually, leveraging its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3]