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Capgemini: Banks and Insurers Deploy AI Agents to Fight Fraud and Process Applications, With Plans for New Roles to Supervise the AI
Businesswire· 2025-11-12 12:07
Core Insights - Financial institutions are rapidly adopting AI agents for customer-facing processes, significantly transforming interactions with banks and insurers [1][2] - The Capgemini Research Institute predicts that AI agents could generate up to $450 billion in economic value by 2028, highlighting a substantial opportunity for the financial services sector [2][7] - Despite optimism, only 10% of firms have implemented AI agents at scale, indicating a large potential for growth in this area [5][6] Adoption and Implementation - Key processes for AI agent deployment in banks include customer service (75%), fraud detection (64%), loan processing (61%), and customer onboarding (59%) [1] - Insurers also prioritize customer service (70%), underwriting (68%), claims processing (65%), and onboarding (59%) [1] - 80% of financial services firms are in the ideation or pilot stage for AI agent deployment, with 33% developing proprietary agents in-house [5][6] Economic Impact and Investment - Nearly two-thirds of executives (61%) view cloud-based orchestration as critical to their AI strategy, transforming cloud platforms into innovation engines [3] - C-suite executives are aligning investments with AI agent technologies, with nearly two-thirds indicating that up to 40% of their generative AI budget is allocated to these technologies [7] - By 2028, one in four firms expects to increase spending on AI agent solutions by up to 60% [7] Challenges to Adoption - Executives cite a skills gap among business leaders and employees (92%) and regulatory compliance burdens (96%) as major roadblocks to AI adoption [8] - High implementation costs are also a barrier, leading 25% of firms to consider a service-as-a-software model for AI consumption and monetization [9]
Banks and insurers deploy AI agents to fight fraud and process applications, with plans for new roles to supervise the AI
Globenewswire· 2025-11-12 05:00
Core Insights - Financial institutions are rapidly adopting AI agents for customer-facing processes, transforming interactions in banking and insurance sectors [2][3] - AI agents are projected to deliver up to $450 billion in economic value by 2028, indicating significant opportunities for the financial services industry [3] - A majority of firms are in the ideation or pilot stage of AI agent deployment, with only 10% having implemented them at scale [6] Adoption and Implementation - Key processes for AI deployment in banks include customer service (75%), fraud detection (64%), loan processing (61%), and customer onboarding (59%) [2] - Insurers prioritize customer service (70%), underwriting (68%), claims processing (65%), and onboarding (59%) [2] - 33% of banks are developing proprietary AI agents in-house, while nearly half are creating new roles to supervise these agents [3][8] Benefits and Opportunities - Executives believe AI agents can enhance efficiency in customer onboarding, KYC, loan processing, and claims management, with benefits including real-time decision-making (96%), improved accuracy (91%), and faster turnaround times (89%) [7] - 92% of executives see AI agents facilitating expansion into new geographies without heavy infrastructure costs [9] - 79% believe cloud-native AI agents can enable dynamic pricing and offers, enhancing revenue potential [9] Investment Trends - Nearly two-in-three executives allocate up to 40% of their generative AI budget to agent technologies, with expectations of increasing spending on AI agent solutions by up to 60% by 2028 [10] - A growing number of firms (25%) are considering a service-as-a-software model to manage AI costs effectively [12] Challenges to Adoption - Executives identify a skills gap (92%) and regulatory compliance burdens (96%) as major obstacles to AI adoption [11] - High implementation costs are also a barrier, prompting firms to explore new consumption and monetization models for AI [12]
Banks and insurers deploy AI agents to fight fraud and process applications, with plans for new roles to supervise the AI
Globenewswire· 2025-11-12 05:00
Core Insights - Financial institutions are rapidly adopting AI agents for customer-facing processes, with significant deployment in customer service, fraud detection, loan processing, and onboarding [1][2][5] - AI agents are projected to deliver up to $450 billion in economic value by 2028, prompting banks and insurers to develop proprietary AI solutions and create supervisory roles [2][7] - The integration of AI and cloud technologies is transforming operational strategies, with a focus on real-time decision-making and improved efficiency [3][4][6] Adoption and Implementation - Currently, only 10% of financial services firms have implemented AI agents at scale, while 80% are in the ideation or pilot stages [5][7] - Executives identify customer onboarding and KYC processes as the most inefficient, with high expectations for AI agents to enhance accuracy and turnaround times [6][10] Economic Impact and Opportunities - 92% of executives believe AI agents will facilitate expansion into new markets without significant infrastructure costs, and 79% see potential for dynamic pricing strategies [8][9] - Nearly two-thirds of leaders allocate up to 40% of their generative AI budget to agent technologies, with expectations of increasing spending by up to 60% by 2028 [9] Challenges to Adoption - Major barriers to AI adoption include a skills gap among employees (92%) and regulatory compliance issues (96%) [10] - High implementation costs are prompting firms to consider a service-as-a-software model, focusing on outcomes rather than traditional licensing [11]
X @Bloomberg
Bloomberg· 2025-11-10 16:23
Shares of US health-care insurers and hospitals are falling as lawmakers near a deal to end the record shutdown without extending Affordable Care Act subsidies https://t.co/45MO33dsN1 ...
X @Bloomberg
Bloomberg· 2025-10-17 06:54
Italy’s government reaches an agreement over a complex scheme that would see banks and insurers contributing about €11 billion to its budget over three years https://t.co/G5VKJT03V5 ...
New Prescription for Gains: Behind Q4 Healthcare Lead
Etftrends· 2025-10-15 11:56
Core Insights - The healthcare sector has emerged as the best performing S&P 500 sector in October, reversing its previous lagging position [1] - The Health Care Select Sector SPDR ETF (XLV) has gained nearly 4.5% this quarter, while the broader S&P 500 remains largely flat [1] - XLV has attracted approximately $872 million in net new money by October 13, making it one of the top 10 equity ETF asset gatherers this quarter [1] Sector Performance - Prior to October, healthcare had experienced outflows of 6% of its start-of-the-year total assets, indicating a significant shift in investor sentiment [3] - The healthcare sector is characterized as defensive, less vulnerable to cyclical trends, and is currently trading at about a 27% discount to the S&P 500 [3][5] - State Street Investment Management projects XLV's 3-5 year earnings growth at 9.3%, compared to the S&P 500's forecast of 12% [3] Stock-Level Insights - Major healthcare stocks have performed well in October, with Eli Lilly up over 12%, Merck up 8%, Amgen up 7.5%, and Gilead up over 5% [5] - XLV, as the largest healthcare ETF with over $36 billion in assets, serves as a market-cap weighted proxy for the sector [6] Future Outlook - The healthcare sector's unique combination of valuation, growth potential, and defensive characteristics may continue to attract investor interest, especially amid macroeconomic uncertainties [7]
X @Bloomberg
Bloomberg· 2025-10-13 10:12
French banks and insurers are tapping the European market for new bonds on Monday, with no sign of investor demand being hit by the country’s ongoing political crisis https://t.co/o5YuWY2QXK ...
IBD and MarketWatch's sixth annual survey honors most trusted financial companies
MarketWatch· 2025-09-25 22:00
Core Insights - Consumers prioritize trust in financial institutions, including banks, brokers, and insurers, indicating a significant demand for transparency and reliability in the financial sector [1] Group 1: Trust in Financial Institutions - A survey reveals that consumers are increasingly seeking financial companies they can trust, highlighting the importance of reputation in the industry [1] - The article discusses a list of the most-trusted financial companies, which serves as a benchmark for consumer confidence [1] - Trust is becoming a critical factor influencing consumer choices in financial services, with implications for customer loyalty and retention [1] Group 2: Implications for Financial Companies - Financial institutions that rank high on the trust list may experience increased customer acquisition and retention rates [1] - Companies that fail to establish trust may face challenges in maintaining their market position and could see a decline in customer base [1] - The emphasis on trust suggests that financial companies need to enhance their communication strategies and improve service transparency to meet consumer expectations [1]
中国银行业_2025 年上半年关键趋势及对下半年的影响-China Banks_ Key trends in 1H25 and implications for 2H25
2025-09-22 01:00
Summary of Key Points from the Conference Call on China Banks Equities Industry Overview - The conference call focused on the performance and outlook of the Chinese banking sector, particularly state-owned banks versus joint-stock banks in the first half of 2025 (1H25) and implications for the second half of 2025 (2H25) [2][9]. Core Insights 1. **Performance of State-Owned Banks**: - State-owned banks outperformed joint-stock banks in loan growth during 1H25, with faster growth partly driven by discounted bills. They are optimistic about retail loan growth in 2H25, supported by new interest subsidies [2][9]. - Concerns regarding retail asset quality are expected to impact joint-stock banks more significantly than state-owned banks [2]. 2. **Wealth Management Growth**: - Retail Assets Under Management (AUM) growth in banks like CMB exceeded retail deposit growth in 1H25, indicating a rising demand for wealth management solutions. There is also an increasing interest in equity and hybrid mutual funds [3][9]. - CMB is well-positioned to benefit from this trend due to its strong wealth management franchise [3]. 3. **Bank Card Fees Decline**: - Bank card fees experienced a year-on-year decline in 1H25, with state-owned banks generally performing better than joint-stock banks. However, payment and lending activities on internet platforms improved, with Tencent reporting a re-acceleration in payment revenue growth [4][9]. - The shift from traditional debit/credit card payments to third-party platforms poses a risk for banks [4]. 4. **Risk Appetite Among Financial Institutions**: - Post 1H25, banks and insurers exhibited a risk-on sentiment, with corporate bond portfolios growing by 13.7% year-to-date as of July 2025, outpacing government or financial bonds [5][9]. - Insurers showed increased risk appetite through rapid growth in equity portfolios, supported by regulatory backing [5]. Investment Recommendations - Preferred stocks among mainland China banks include: - CCB-H (939 HK, HKD7.88) and CMB-H/A (3968 HK / 600036 CH, HKD48.18/RMB42.54) due to their strong capital positions and prudent risk management [6][9]. - Among Hong Kong financials, BOCHK (2388 HK, HKD38.68) and HKEX (388 HK, HKD448.40) are favored due to strong Southbound inflows and vibrant capital market activity [6][9]. Financial Performance Highlights - The report includes a detailed half-yearly comparison of key financial metrics for major banks, showing trends in net interest income, net fees & commissions, and operating income [11]. - Notable figures include: - Net interest income for major banks increased significantly, with CCB reporting RMB 313,576 million in 1H25 [11]. - Operating profit and attributable profit figures also reflect positive growth trends across various banks [11]. Additional Considerations - The report emphasizes the importance of monitoring the evolving landscape of payment systems and the potential impact on traditional banking revenue streams [4]. - The overall sentiment in the banking sector appears cautiously optimistic, with a focus on wealth management and risk appetite as key drivers for future growth [5][9].
August's Top S&P 500 Performers in the Financial Services Sector
ZACKS· 2025-09-02 14:10
Market Overview - U.S. equity markets experienced modest gains in August 2025, with the S&P 500 increasing by 2.2%, marking its fourth consecutive month of growth, driven by investor optimism regarding potential interest rate cuts and strong corporate earnings despite ongoing inflation and tariff concerns [1][9] Financial Services Sector Performance - The Financial Services sector saw significant investor optimism, with the KBW Nasdaq Bank Index and S&P Banks Select Industry Index rising by 5.5% and 8.3%, respectively, fueled by AI momentum, digital advertising strength, and expectations of a Fed rate cut [2][6] - Stronger-than-expected earnings reports and positive guidance from major financial institutions contributed to the bullish sentiment, alongside a rebound in capital markets activity [7][9] Key Financial Services Stocks - Assurant, Inc. (AIZ) is focusing on growing fee-based capital-light businesses, which currently account for 52% of its segmental revenues, with management projecting double-digit growth in this area over the long term [8][10] - Synchrony Financial (SYF) is leveraging its strong distribution channels and has expanded its offerings through acquisitions and partnerships, although it anticipates a decline in net revenues for 2025 due to higher Retailer Share Arrangements and lower loan receivables [14][16] - American Express Company (AXP) benefits from its dual role as a credit card issuer and network operator, with a projected revenue increase of 8-10% for 2025, despite exposure to credit risk from macroeconomic challenges [18][21] - Fifth Third Bancorp (FITB) is expanding its non-interest income base through strategic partnerships and acquisitions, with plans to open 50-60 new branches annually in high-growth regions from 2025 to 2028 [23][24] - Citizens Financial Group, Inc. (CFG) is executing a long-term growth strategy focused on wealth management and market expansion, with a new private bank initiative expected to raise $7 billion in deposits by 2024 [27][30]