Group 1 - ibex announced its sponsorship of the 2025 Creighton Farms Invitational, an event benefiting the Nicklaus Children's Health Care Foundation and the PKU Hope Foundation [1][8] - The event aims to raise awareness for PKU and support childhood illness treatment, with ibex's CEO highlighting the importance of the foundations' work in providing pediatric healthcare [2][3] - The Nicklaus Children's Health Care Foundation, established in 2004, collaborates with pediatric hospitals to support innovative programs for childhood illness diagnosis and treatment [2] Group 2 - The PKU Hope Foundation focuses on improving the quality of life for individuals with PKU by supporting research, community building, and advocacy [3] - ibex engages in philanthropic efforts through its ibex Cares program, donating hundreds of thousands of dollars to local charities and disaster relief globally [4] - ibex operates a global customer experience delivery model with approximately 31 facilities and a workforce of over 31,000 employees, utilizing advanced technology to enhance customer interactions [5][6]

Summary of Conference Call Company Overview - The conference call featured Concentrix, with CEO Chris Caldwell and CFO Andre Valentine discussing the company's performance and outlook in the digital transformation sector [1][3]. Key Points Financial Performance - Concentrix reported revenue exceeding guidance, indicating strong momentum in bookings, which is expected to continue into the second half of the year [3][4]. - The company raised its revenue guidance for the latter half of the year due to robust growth in its IX Hello and IX Hero product suites [3][4]. Demand Trends - There is a modest organic acceleration in growth anticipated for the second half of the year, driven by strong bookings related to generative AI capabilities and vendor consolidation trends [5][6]. - Budget caution remains prevalent among clients, particularly for traditional services, but this caution is viewed positively as it allows Concentrix to help clients operate more efficiently [8][10]. Vertical Performance - Strong performance is noted in the BFSI (Banking, Financial Services, and Insurance) sector, with healthcare showing signs of recovery and travel and transportation experiencing unexpected growth [9][10]. - Some sectors, like automotive, are facing challenges due to tariffs, but overall, there is steady growth across various verticals [9][10]. Tariff Impact - Clients are adapting to tariff changes, leading to more resilient supply chains, although ongoing tariff fluctuations continue to create uncertainty [12][13]. Margin and Delivery Mix - The company anticipates a positive margin trajectory as investments in generative AI tools reach breakeven and begin to contribute positively to margins [15][17]. - The shift towards offshore services is creating a short-term revenue headwind but is expected to be accretive to margins in the long term [18][19]. Platform Strategy and AI - Concentrix's strategy has increasingly focused on technology-led solutions, with a significant portion of new deals being multi-pillar transformational rather than standard services [21][22]. - The acquisition of Catalyst (formerly Prokarma) is seen as a go-to-market enabler, enhancing the company's technical capabilities [24][25]. AI Product Adoption - The IX Hello and IX Hero products are seeing increased adoption, with Concentrix claiming to have one of the largest deployments of AI across desktops in the industry [28][29]. - The IX Hello platform focuses on complete automation, while the company is cautious about deployment to protect brand integrity and ensure data readiness [31][32]. Competitive Landscape - Concentrix differentiates itself from pure-play AI vendors by emphasizing compliance, regulatory considerations, and the integration of complex customer journeys [34][36]. - The company is positioned to compete effectively against larger players by offering a full suite of services and solutions [43][44]. Future Outlook - The company sees significant growth potential in adjacent services, particularly in data annotation, which is expected to drive future revenue streams [50][51]. - Concentrix remains open to M&A opportunities, focusing on client needs and potential synergies to enhance its service offerings [52][53]. Strategic Vision - The leadership expressed excitement about the company's investments over the past years coming to fruition, positioning Concentrix favorably in an expanding marketplace [57]. Additional Insights - The integration of the WebHelp acquisition has been successful, achieving synergy targets and enhancing the company's footprint in Europe and Latin America [55][56].

LOUISVILLE, Ky., Aug. 12, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP- Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability di ...

Financial Data and Key Metrics Changes - Revenue for Q2 2025 was $754 million, slightly up sequentially, with adjusted EBITDA at $37 million and an adjusted EBITDA margin of 4.9%, exceeding expectations and up year on year [6][13][21] - Adjusted revenue decreased by 2.6% year over year from $774 million in Q2 2024 [13] - New business Annual Contract Value (ACV) was $150 million, up 6% year over year and 38% sequentially [11][12] Business Line Data and Key Metrics Changes - Commercial segment adjusted revenue was $365 million, down 5.9% year over year, with adjusted EBITDA of $27 million and a margin of 7.4%, down 190 basis points [14][15] - Government segment adjusted revenue decreased by 2.9% to $238 million, but adjusted EBITDA increased by 22% to $60 million, with a margin of 25.2%, up 520 basis points [16] - Transportation segment adjusted revenue increased by 7.1% to $151 million, with adjusted EBITDA of $8 million and a margin of 5.3%, up 320 basis points [17] Market Data and Key Metrics Changes - The qualified ACV pipeline remains strong at $3.3 billion, up 5% year over year and 6% since the beginning of 2025 [12] - The company expects improved performance in the Commercial segment in Q3 as some deals are pushed from Q2 [7][10] Company Strategy and Development Direction - The company is focused on portfolio rationalization, improving culture, operations, and technology, and leveraging AI to enhance capabilities [9][26] - The new Chairman of the Board, Harsh Agrawdy, is expected to contribute significantly to the company's strategic direction [9][24] - The company aims to achieve high adjusted EBITDA margins and revenue growth in the second half of the year, despite some revenue lumpiness [10][21] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the market despite uncertainties related to tariffs, AI, and economic conditions [27][28] - The company is confident in achieving year-over-year revenue growth in the second half of 2025, although it may fall slightly short for the full year [20][21] Other Important Information - The company launched a new three-year share buyback program for $50 million and repurchased approximately 2.7 million shares at an average price of $2.7 [19][20] - The net leverage ratio remained at 2.7 turns, with expectations for reduction in Q3 and Q4 [19] Q&A Session Summary Question: Comments on the potential impacts of the big beautiful bill, particularly around the SNAP program - Management indicated that the bill presents more opportunities than impediments, with potential fraud reduction opportunities in SNAP and open loop systems [31][32][34] Question: Drivers of new business signing momentum in the Commercial segment - Management noted consistent performance in new logos and capabilities, with a need for improved performance from account managers [35][36] Question: Timing of rationalization efforts and potential news by year-end - Management confirmed that work is underway and expressed hope for developments by the end of the year [37][39] Question: AI-driven solutions and client expansion into other services - Management confirmed that clients are seeking efficiency and quality improvements through AI, which is being implemented across various initiatives [43][44] Question: Market underestimation of revenue catalysts from regulatory developments - Management acknowledged real opportunities but emphasized that implementation speed by states is crucial [46][47] Question: Talent acquisition and attrition rates - Management reported improved retention and lower attrition rates, with muted wage pressure compared to the previous year [48][51] Question: Strategic shifts under the new Chairman's leadership - Management advised not to overreact to board changes, emphasizing continuity in strategic objectives [52][55]

Financial Data and Key Metrics Changes - TELUS Digital generated revenue of $699 million, an increase of 7% year over year or 6% on a constant currency basis [19] - Adjusted EBITDA margin was 13.4%, reflecting a year-over-year decrease due to increased salary and benefits, as well as goods and services purchased outpacing revenue growth [22][23] - Free cash flow for the quarter was $33 million, with a year-over-year decline attributed to operating expenses outpacing revenue growth [24][25] Business Line Data and Key Metrics Changes - Revenue from AI and data solutions continued to grow, with a focus on diversifying client base [20][21] - The customer experience service line faced cost pressures, particularly from top-line pricing and geographic labor cost differences [30] - Digital solutions saw strong client engagement, with approximately 10% of new bookings from new clients and 90% from existing clients [13][14] Market Data and Key Metrics Changes - Revenue growth was observed in the Americas and Europe, while the Asia Pacific segment experienced softer year-over-year results [22] - The technology and gaming sectors contributed significantly to revenue, with an 11% increase driven by growth with social media and technology clients [21] - E-commerce and fintech sectors saw a 14% year-over-year revenue decrease due to declining service volumes [22] Company Strategy and Development Direction - The company aims to enhance operational methods, AI capabilities, and overall efficiency programs to mitigate margin pressures [6][10] - Focus remains on business evolution, service quality excellence, and talent development to drive sustainable revenue growth [10][11] - The company is positioning itself as a trusted independent partner in the AI space, differentiating from competitors [9] Management's Comments on Operating Environment and Future Outlook - Management noted ongoing margin pressures due to competitive pricing, labor inflation, and complex work requirements [5][6] - There is optimism about future prospects, particularly in AI and data solutions, with expectations for continued growth [12][19] - The company reiterated its outlook for approximately 2% revenue growth for the full year 2025 on a constant currency basis [25] Other Important Information - A goodwill impairment charge was recorded in Q2 due to updated financial modeling assumptions [18] - The leverage ratio was elevated at 3.75 times as of June 30, 2025, primarily due to lower adjusted EBITDA and a non-cash increase in derivative liabilities [24] Q&A Session Summary Question: Can you discuss the margin pressures and restructuring carried out in the quarter? - Management identified customer experience and content moderation as areas under pressure, with actions to improve workforce management and pricing discipline [30][32][34] Question: What is the update on AI solutions and market dynamics? - The AI consulting business is evolving strongly, moving from proofs of concept to full deployment, with significant growth expected in 2026 and 2027 [39][40] Question: Are there more IT services or technology vendors becoming competitive? - Competition remains intense, but differentiation is achieved through advanced capabilities beyond traditional customer experience work [49][50] Question: What verticals are seeing differences in AI adoption? - Significant differences exist in AI application based on industry, with gaming and content moderation leading, while financial services are slower due to regulatory concerns [55][56] Question: Can you elaborate on discretionary spending recovery? - Demand for cost optimization projects is increasing across various industries, with a rebound in classic digital business activities [62][63] Question: What is the situation with Google as a client? - Revenue from Google is expected to shift from basic work to more complex projects, aligning with the company's strategic goals [73][74]

Financial Data and Key Metrics Changes - TELUS Digital generated revenue of $699 million, an increase of 7% year over year or 6% on a constant currency basis [19] - Adjusted EBITDA margin was 13.4%, reflecting a year-over-year decrease due to increased salary and benefits, as well as goods and services purchased outpacing revenue growth [22][23] - Free cash flow for the quarter was $33 million, with a year-over-year decline primarily due to increases in operating expenses outpacing revenue growth [25][26] Business Line Data and Key Metrics Changes - Revenue from AI and data solutions continued to grow, with a focus on diversification across more clients [20] - Customer experience service line faced cost pressures due to client budgetary constraints and geographic labor cost differences [32] - Digital solutions area saw strong client engagement, with approximately 10% of new bookings coming from new clients and 90% from existing clients [13] Market Data and Key Metrics Changes - Revenue growth was observed in the Americas and Europe, while revenue in the Asia Pacific segment was softer year over year [22] - The healthcare and communication/media industry verticals grew significantly, with healthcare revenue increasing by 119% [21] - E-commerce and fintech revenue decreased by 14% year over year due to a decline in service volumes [22] Company Strategy and Development Direction - The company is focused on operational improvements, service quality excellence, and talent development to drive sustainable revenue growth and improved margins [10][11] - There is an emphasis on leveraging AI capabilities and advanced methods to enhance operational efficiency [10][11] - The company aims to position itself as a trusted independent partner in the AI space, differentiating itself in a competitive marketplace [8][9] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing margin pressures due to competitive pricing, labor inflation, and complex work requirements [4][5] - The outlook for revenue growth remains at approximately 2% on a constant currency and organic basis for the full year 2025 [26] - Management expressed confidence in the company's ability to navigate challenges and emphasized the importance of operational excellence [10][11] Other Important Information - The company recorded an impairment charge on goodwill in Q2 due to updated financial modeling assumptions [18] - The leverage ratio was elevated at 3.75 times as of June 30, 2025, primarily due to lower adjusted EBITDA and a non-cash increase in derivative liabilities [24][25] Q&A Session Summary Question: Can you discuss the margin pressures and the restructuring carried out in the quarter? - Management identified customer experience and content moderation as areas under pressure, with actions taken to improve workforce management and pricing discipline [32][34] - Restructuring included costs related to rebalancing with a customer in Europe and ongoing efficiency programs [36] Question: What is the update on AI solutions and market dynamics? - The AI consulting business is evolving strongly, with a shift from proofs of concept to full deployment expected in 2026 and 2027 [42] - The company is seen as a trusted advisor in large language model development, with promising projects underway [44] Question: Are there more IT services or technology vendors becoming competitive? - Management noted that while the number of competitors remains stable, the competitive pressure is increasing in terms of advancing capabilities beyond traditional customer experience work [52] Question: What verticals are seeing a return in discretionary spending? - The digital solutions space is experiencing increased demand for cost optimization projects, with a rebound in classic digital business activities [61][63] Question: Can you provide insights on key clients beyond the top three? - Growth is noted across various sectors, including healthcare and communications, with a diverse client base contributing to overall revenue growth [71][73] Question: What is the impact of the Scale AI acquisition by Meta? - The company has seen increased interest from clients seeking alternative partners following the acquisition, presenting new opportunities [49] Question: How is the company addressing margin pressures? - Management is focused on pricing accuracy, workforce management, and leveraging AI capabilities to improve efficiency and stabilize margins [88][90] Question: What types of investments are being made in Gen AI? - Investments are focused on managing workforce talent, project execution, and ensuring high-quality datasets to support model training [96][98]

Financial Data and Key Metrics Changes - The company reported revenue of $514 million for Q2 2025, representing a 15% year-over-year increase [5] - Adjusted EPS grew by 20% to $0.49 per share [6] - Revenue for the first half of 2025 was $1.015 billion, up 14.9% year-over-year on a constant currency basis [25] - Adjusted operating margin for Q2 was 19.6%, down 20 basis points year-over-year [24] Business Line Data and Key Metrics Changes - The insurance segment grew 8.6% year-over-year, generating revenue of $172.2 million [22] - Healthcare and life sciences segment reported revenue of $129.5 million, representing a 22% year-over-year growth [22] - Banking, capital markets, and diversified industries segment revenue was $121.1 million, reflecting a 15.8% year-over-year increase [23] - International growth markets segment revenue reached $91.7 million, up 15% year-over-year [23] Market Data and Key Metrics Changes - Data and AI-led revenue increased by 17% year-over-year, constituting 54% of total revenue [8] - The international growth market segment grew to 18% of total revenue [7] Company Strategy and Development Direction - The company focuses on embedding AI into workflows and delivering measurable business outcomes, which has resulted in high renewal rates with over 75% of revenue being recurring [11] - Continued investment in next-generation data and AI capabilities is a priority to sustain long-term growth [13] - The company aims to leverage its unique combination of domain expertise, data, and AI to differentiate itself in the market [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining performance, with a strong sales pipeline and a differentiated business model [20] - The company raised its revenue guidance for 2025 to a range of $2.05 billion to $2.07 billion, indicating a year-over-year growth of 12% to 13% [28] - Management noted that AI services are expected to grow at twice the pace of overall IT, cloud, and digital services, presenting significant opportunities [13] Other Important Information - The company launched new proprietary large language model offerings for various sectors, enhancing its service capabilities [14][15] - A strategic partnership with Genesys was announced to transform customer engagement across multiple industries [18] Q&A Session Summary Question: Growth in insurance and healthcare sectors - Management indicated that the insurance sector is experiencing stable growth, with a strong pipeline, while healthcare continues to grow due to data and AI solutions [34][36] Question: Impact of Generative AI on revenue and margins - Management highlighted a 94% success rate in implementing data and AI solutions, with a shift towards usage-based metrics expected to enhance margins [38] Question: IP protection and competitive advantage - The company emphasized its access to proprietary datasets and a growing number of patents as key factors in protecting its intellectual property [44][45] Question: Trends in digital operations growth - Management acknowledged a slower growth rate in digital operations but emphasized the importance of embedding data and AI solutions to enhance value [48] Question: Client preferences for AI solutions - Clients are increasingly seeking value and are gravitating towards partners that can deliver comprehensive solutions, with EXL positioned as a preferred partner [55][56] Question: Guidance for EPS in the second half of the year - Management explained that while the first half was strong, continued investments in data and AI solutions may lead to slightly lower EPS guidance for the second half [76] Question: Employee costs and hiring trends - The increase in employee costs is attributed to hiring more highly skilled talent, particularly in data and AI [92] Question: Competitive landscape and market dynamics - Management noted that the competitive environment is evolving with new entrants, but EXL's domain knowledge and established relationships provide a competitive edge [68][70]

WASHINGTON, July 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Darwal as President of ibex Digital. "I am delighted to name Mike President of ibex Digital," said ibex CEO Bob Dechant. "He has played an instrumental role in developing our digital business. Thanks to his efforts and leadership, ibex Digital is growing at double-digit rates and ...

Core Insights - Hugo Inc. has launched a dedicated customer experience (CX) division specifically for Play-to-Earn (P2E) and Get-Paid-To (GPT) platforms, aiming to address the unique operational challenges these platforms face [1][10]. Company Overview - Hugo Inc. is a next-generation business process outsourcing (BPO) provider that specializes in customer service solutions, leveraging global talent and innovative technology [13]. - The company has been recognized as the fastest-growing customer service BPO by Clutch for two consecutive years [13]. Industry Trends - P2E and GPT platforms signify a shift in digital engagement, transforming users from mere consumers to owners of digital assets [3][10]. - The sector is characterized by high user engagement levels, as users are rewarded for participation rather than just consuming content [10]. Specialized Services - Hugo's P2E/GPT division offers a range of services including data entry, customer service, fraud prevention, and community management, tailored to the complexities of digital asset ownership [6][7]. - The company emphasizes the need for specialized operational sophistication that traditional BPO providers may lack, particularly in handling real monetary transactions and fraud detection [7][10]. Performance Metrics - Hugo's P2E/GPT division is noted for its high standards in speed and service quality, with a focus on maintaining platform security and minimizing false positives in fraud detection [8][9]. - The division's agents are trained to understand the nuances of digital economies, ensuring a balance between user experience and platform security [8]. Market Position - Hugo Inc. is strategically positioned to support the evolving needs of the P2E and GPT sectors, recognizing that each platform requires a tailored approach [10]. - The company aims to expand its specialized offerings as the P2E and GPT sectors mature, reflecting broader trends in the digital economy [10].

Financial Performance & Growth - Genpact's total net revenue in 2024 was $4.77 billion[38], with Core Business Services contributing $3.74 billion (79%)[37] and Advanced Technology Solutions contributing $1.02 billion (21%)[37] - Genpact achieved a revenue CAGR of 6% from 2022 to 2024[52], growing from $4.4 billion in 2022 to $4.8 billion in 2024[52] - Adjusted EPS grew at a CAGR of 10% from 2022 to 2024[52] - Free cash flow increased from $389 million in 2022 to $530 million in 2024[54] - Return on invested capital increased by 380 basis points from 11.2% in 2022 to 15.0% in 2024[54] Advanced Technology Solutions (ATS) - Advanced Technology Solutions revenue grew 16.2% year-over-year in Q1 2025[62] - Annuitized revenue for Advanced Technology Solutions is approximately 70%[63] - Revenue per headcount for Advanced Technology Solutions is approximately $75,000[63] - Non-FTE revenue accounts for approximately 70% of Advanced Technology Solutions revenue[63] GenAI Solutions - GenAI solutions have seen significant growth, with a 9X year-over-year revenue increase in Q1 2025[56] Future Targets - Genpact aims for at least 7% revenue growth in the medium term[75], with Advanced Technology Solutions expected to grow at least 15%[75]