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Dreamfolks exit: Is your credit card blocked from airport lounges?
MINTยท 2025-09-17 07:25
Core Insights - Dreamfolks Services has exited the lounge access business in India, which is expected to disrupt lounge access for credit card users of select banks, particularly affecting customers of smaller banks [1][8] - The company faced increasing competition and market changes, leading to the withdrawal of major lounge operators from its network [2][3] - Major clients like ICICI Bank, Axis Bank, and IDFC FIRST Bank have shifted to other platforms, contributing to Dreamfolks' decline [4][5] Company Overview - Dreamfolks previously acted as an intermediary between banks, credit card issuers, and airport lounge operators, facilitating access for millions of travelers [2] - The company has been under pressure from new competitors, including TFS and Adani Digital's LoungeOne [3] - The loss of key lounge operators and clients has significantly impacted Dreamfolks' business model [4][6] Market Dynamics - ICICI Bank and Axis Bank have partnered with LoungeOne, which operates across 16 airports, affecting Dreamfolks' customer base [4] - IDFC Bank has directed its debit card customers to use Elite Assist by TFS for lounge access, while credit card users have not received similar guidance [5] - Customers with super premium credit cards that include Priority Pass membership can still access lounges, but smaller banks may face challenges until new partnerships are established [7][8]