Voca CIC powers millions of healthcare voice interactions across the United States through Atento, one of the world's top five Business Process Outsourcing providers OR YEHUDA, Israel, December 15, 2025 /PRNewswire/ -- Highlights Details AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and AI- powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC), working with Go2Uno, a business ...

Core Insights - Ribbon Communications Inc. is partnering with Aircall to deploy a suite of solutions in the AWS cloud, enhancing Aircall's global communications infrastructure and ensuring regulatory compliance [1][2][4] - Aircall is implementing several Ribbon solutions, including SBC SWe for voice network security, PSX for call routing, Analytics for network monitoring, and RAMP for application management [2] - The deployment on AWS provides Aircall with a cost-effective alternative to private data centers, enabling faster time-to-market and operational flexibility [3] Company Overview - Ribbon Communications specializes in real-time communications technology and IP optical networking solutions, serving service providers, enterprises, and critical infrastructure sectors globally [1][4] - The company focuses on modernizing networks to improve competitive positioning and business outcomes, offering a comprehensive portfolio of software-centric solutions, cloud-native offers, and security tools [4] Aircall Overview - Aircall is an integrated customer communications platform trusted by over 20,500 companies, unifying voice and digital channels into a seamless platform [5] - The platform offers one-click integrations with leading CRMs and over 250 business tools, utilizing AI-powered insights to enhance customer interactions [5] - Aircall has a global team of over 600 employees across nine offices, driving smarter conversations and measurable success for businesses [5]

Economic Outlook - Kansas City Fed President Jeff Schmid expressed concerns that economic growth and investment could lead to inflationary pressures, voting against a recent 25 basis point rate cut [1] - Economic data indicated that the U.S. Chicago PMI rose to 43.8 in October, surpassing expectations of 42.3 [2] Corporate Earnings - Wall Street's major equity averages closed higher, with Amazon.com (AMZN) surging over +9% after positive Q3 results and solid Q4 guidance [3] - Twilio (TWLO) saw a +19% increase following better-than-expected Q3 results and above-consensus Q4 guidance [3] - Brighthouse Financial (BHF) jumped over +24% amid reports of Aquarian Holdings' advanced talks to take the company private [3] - In contrast, DexCom (DXCM) fell more than -14% after concerns about potential revenue growth shortfalls in 2026 [3] - The S&P 500 is expected to see an average +7.2% increase in quarterly earnings for Q3, marking the smallest rise in two years [6] Market Sentiment - December S&P 500 E-Mini futures are up +0.42%, and December Nasdaq 100 E-Mini futures are up +0.57%, indicating positive sentiment driven by strong tech earnings and easing U.S.-China trade tensions [5] - Investor focus is on upcoming corporate earnings reports from notable companies including Advanced Micro Devices (AMD) and Palantir (PLTR) [4][6] Federal Reserve Commentary - A range of Fed officials are scheduled to speak this week, with particular attention on their views regarding the economy and labor market [7] - Fed futures indicate a 69.3% probability of a 25 basis point rate cut in December [5] Government Shutdown Impact - The U.S. government shutdown has entered its 34th day, potentially delaying the publication of key economic data, including the U.S. jobs report for October [8] - Investors are focusing on private-sector data releases, such as the ADP employment report, due to the shutdown [8] International Market Developments - The Euro Stoxx 50 Index is up +0.62%, with automobile stocks leading gains following reports of resumed shipments from Dutch chipmaker Nexperia's China facilities [10] - Eurozone's October Manufacturing PMI came in at 50.0, in line with expectations, indicating stagnation in manufacturing activity [11]

Core Insights - AudioCodes' Voca Conversational Interaction Center (Voca CIC) has been awarded the 2025 CX Today Award for Best CX Deployment for its implementation at the University of Central Florida (UCF) [2][6] - The partnership with AT&T Business was recognized as Highly Commended in the Best CX Partnership category, highlighting the integrated UCaaS and CCaaS offering for Microsoft Teams [2][3] Company Achievements - The deployment at UCF consolidated over 40 helpdesks into a single contact center, serving 70,000 students and 10,000 staff, showcasing significant scalability and reliability [3][6] - This marks the second consecutive year that Voca CIC has received recognition at the CX Awards, following its 2024 win for Best Microsoft Teams Contact Center Solution [4][6] Product Features - Voca CIC is certified for Microsoft Teams and built on Azure, utilizing Azure Communication Services to deliver scalable, AI-first customer experience across multiple channels [4][9] - The solution allows new customers to build a conversational contact center quickly, including AI and omnichannel features, with a 30-day free trial available [5][6] Strategic Partnerships - The collaboration with AT&T Business enhances the offering of Voca CIC, integrating AT&T Cloud Voice to support enterprise migrations to Microsoft Teams Phone [3][9] - This partnership is positioned to simplify and modernize customer engagement as UCaaS and CCaaS integration accelerates across the industry [3][9]