Summary of Superior Group of Companies (SGC) Conference Call - June 12, 2025 Company Overview - **Company**: Superior Group of Companies (SGC) - **CEO**: Michael Benstock - **CFO**: Mike Kempel - **Established**: Over 100 years ago, with Michael Benstock serving as CEO for 22 years [2][3] Industry Segments 1. **Health Care Apparel** - Largest and oldest provider of health care apparel in the U.S. - Serves approximately 12 million health care professionals [6][9] - Total Addressable Market (TAM) estimated at over $4 billion, with significant growth potential [10] - Strong brands include Wink and Fashion Seal Healthcare [8][9] 2. **Branded Products** - Provides promotional products and logo uniforms to major companies [12] - Industry size estimated at $26 billion with 25,000 competitors [15] - Notable clients include Taco Bell, Dunkin', and Tesla [13][14] 3. **Contact Center Services** - Operates as The Office Gurus, focusing on small to medium-sized businesses [19] - Fastest growing segment with a five-year sales CAGR of almost 22% [23] - Recognized for quality customer service and high customer retention [21][22] Financial Highlights - **Revenue Growth**: SGC has achieved an annualized growth rate of 11% across all segments [24] - **Cash Flow**: Positive free cash flow and reduced working capital and debt, with a net leverage ratio decreased by over 50% since 2022 [25] - **Dividend**: Consistent dividend payments since 1977, with discussions on future increases based on performance [26][54] Strategic Initiatives - **Market Share Expansion**: Focus on omnichannel strategies, including direct-to-consumer sales, to capture more market share in health care apparel [39][40] - **Capital Allocation**: Active share repurchase program with a recent authorization of up to $17.5 million [44] - **Acquisitions**: Plans for strategic acquisitions in branded products and contact center markets [46] Challenges and Opportunities - **Tariff Impact**: Health care apparel business is largely unaffected by tariffs, while branded products may see some pricing adjustments [30][31] - **Employee Retention**: Gifting remains a key strategy for customer loyalty despite budget constraints [35][36] - **Technological Investment**: Significant investment in AI technology to enhance service offerings in contact centers [47] Customer Relationships - Long-standing contracts with major brands like Walmart and CVS, indicating high customer retention and stickiness [50][53] Conclusion - SGC is well-positioned for growth across its diversified business segments, with strong financial health and strategic initiatives aimed at capturing market share and enhancing customer relationships [24][25][39]

Summary of Five9 Conference Call Company Overview - **Company**: Five9 - **Industry**: Contact Center as a Service (CCaaS) - **Market Size**: $24 billion core CCaaS market, with AI as an additional Total Addressable Market (TAM) opportunity [10][12] Key Points Market Position and Growth - Five9 is a $1 billion company with mid-teen revenue growth, primarily targeting large enterprises [3][4] - Over 50% of recurring revenue comes from customers generating $1 million or more in Annual Recurring Revenue (ARR) [4] - AI now constitutes 9% of subscription revenue, growing at 32% year-over-year [5] AI Integration and Impact - AI is seen as an additive opportunity, enhancing customer experience and expanding TAM [6][12] - The company emphasizes that AI will not replace a significant portion of human agents, with estimates suggesting only 5-10% of interactions may be handled by AI over time [11][22] - Five9's AI solutions include self-service AI agents, Agent Assist, and post-interaction automation [25][26] Competitive Landscape - Five9 is positioned as a pure cloud SaaS company, unlike competitors with legacy systems [52] - The company highlights its reliability, scalability, and customer-centric approach as key differentiators [53][54] Customer Readiness and Market Dynamics - Customers are increasingly prepared to adopt AI, with many having dedicated AI teams or committees [39] - The company has focused on delivering tangible ROI and practical use cases for AI deployment [40] Pricing Strategy - AI products are primarily offered on a consumption-based pricing model, allowing for predictable costs [45][46] - Customers are using AI to optimize labor costs, often maintaining or slightly reducing human agent counts while enhancing service quality [49][51] Future Outlook - Five9 anticipates continued growth in the CCaaS market, with a stable macro environment despite some international tariff concerns [64][66] - The company maintains an annual guidance of $1.14 billion, reflecting a 10% year-over-year growth target [64] Additional Insights - Five9 has made strategic acquisitions to enhance its AI capabilities, including Inference and Wendu [26][27] - The company is actively partnering with major platforms like Salesforce to integrate AI solutions effectively [29][43] - Five9's focus on customer experience and support is a critical aspect of its strategy, aiming to differentiate itself in a competitive market [54][55]

Company Overview - Superior Group of Companies, Inc. (SGC) was established in 1920 and operates in three business segments: Healthcare Apparel, Branded Products, and Contact Centers, which serve large, fragmented, and growing markets [2] - The company focuses on creating extraordinary brand engagement experiences for customers and employees through its commitment to service, quality, advanced technology, and omnichannel commerce, providing it with competitive advantages [2] - SGC aims to enhance shareholder value by pursuing a combination of organic growth and strategic acquisitions [2] Upcoming Events - The Chairman, President, and CEO, Michael Benstock, along with CFO Mike Koempel, will participate in a fireside chat at the Sidoti Virtual Investor Conference on June 12, 2025, at 9:15 AM Eastern Time [1] - A live webcast and replay of the event will be available on the company's Investor Relations website [1] - Management will also host virtual meetings throughout the day of the conference [1]

Summary of RingCentral (RNG) 2025 Conference Call Company Overview - RingCentral is a leader in cloud-based business communications, with a revenue of half a billion dollars and over half a billion dollars in annual free cash flow [6][14][22] - The company has transitioned into a multiproduct portfolio, adding AI-driven products and a contact center solution called Ring CX for the SMB market [8][10] Core Industry Insights - The enterprise communications market is estimated to be around $100 billion, with RingCentral holding a 20% share in cloud telephony [12][14] - The contact center market is smaller but growing faster, especially with the integration of AI technologies [16][20] - Voice remains the primary means of communication for consumers, presenting significant opportunities for RingCentral [19] Product Development and AI Integration - RingCentral has introduced several AI-led products, including RingCentral Air (AI receptionist) and AI assistants for calls, enhancing customer interactions [9][10][22] - The company aims to achieve a run rate of $100 million in annual recurring revenue (ARR) from its new AI products by the end of the year [22] Competitive Landscape - RingCentral is positioned as a disruptor in the contact center industry, leveraging its PBX capabilities to differentiate from competitors like Zoom and NICE [24][60] - The company maintains a strong market share, with competitors like Zoom and Microsoft having smaller bases in terms of paying seats [56][58] Partnerships and Market Strategy - RingCentral has over 16,000 channel partners, with significant relationships with global service providers like AT&T, which is refocusing on the SMB market [42][44] - The company sees small businesses as a critical market segment, representing over 40% of the economy [44] Financial Health and Future Outlook - RingCentral plans to reduce gross debt to under $1 billion by the end of next year while investing heavily in R&D [69][70] - The company is considering various options for returning capital to shareholders, including share buybacks and potential dividends [75][77] Key Takeaways - RingCentral is well-positioned to capitalize on the growing demand for AI-driven communication solutions in the SMB market [30][32] - The company is focused on maintaining its market share while expanding its product offerings to address evolving customer needs [29][60] - Future growth will be supported by strategic partnerships and a commitment to innovation in the cloud communications space [46][50]

Group 1 - Superior Group of Companies, Inc. will participate in the Inaugural D.A. Davidson Technology & Consumer Conference on June 10, 2025, in Nashville, TN, with investor meetings scheduled throughout the day [1] - The company operates in three business segments: Healthcare Apparel, Branded Products, and Contact Centers, which serve large, fragmented, and growing addressable markets [1] - Superior Group of Companies emphasizes its commitment to service, quality, advanced technology, and omnichannel commerce, providing competitive advantages [1] Group 2 - The company aims to enhance shareholder value through a combination of organic growth and strategic acquisitions [1]

Group 1 - Superior Group of Companies, Inc. will participate in the Noble Capital Markets 2025 Emerging Growth Virtual Equity Conference on June 5, 2025 [1] - The company's Chairman, President, and CEO Michael Benstock, along with CFO Mike Koempel, will be featured in a fireside chat during the event [1] - A video replay of the presentation will be available on the company's Investor Relations website after the event [1] Group 2 - Superior Group of Companies was established in 1920 and operates in three business segments: Healthcare Apparel, Branded Products, and Contact Centers [2] - Each segment targets large, fragmented, and growing addressable markets, enhancing brand engagement experiences for customers and employees [2] - The company focuses on organic growth and strategic acquisitions to enhance shareholder value [2]

Group 1 - Superior Group of Companies, Inc. (SGC) will participate in the Barrington Research Spring Investment Conference on May 29, 2025, with virtual investor meetings hosted by CEO Michael Benstock and CFO Mike Koempel [1] - Established in 1920, Superior Group of Companies operates in three business segments: Healthcare Apparel, Branded Products, and Contact Centers, targeting large and growing markets [2] - The company focuses on enhancing shareholder value through a combination of organic growth and strategic acquisitions, emphasizing service, quality, advanced technology, and omnichannel commerce as competitive advantages [2]

Financial Data and Key Metrics Changes - The company reported a consolidated first quarter revenue decline of 1% year over year, holding revenue nearly flat despite macroeconomic headwinds [7][12] - The net loss per share for the first quarter was $0.05, compared to earnings per diluted share of $0.24 in the prior year period, primarily due to lower gross margins from sales mix changes [7][16] - Consolidated EBITDA decreased to $3.5 million from $9.6 million a year earlier, reflecting the impact of lower revenues and margins [13] Business Segment Data and Key Metrics Changes - In the Branded Products segment, revenue was down less than 1%, with promotional products growing while branded uniform sales declined due to stronger rollouts in the previous year [12][8] - Healthcare Apparel revenue fell by 7% year over year, primarily due to a decline in Institutional Healthcare Apparel [12] - The Contact Center segment grew revenue by 3%, benefiting from solid retention and growth of existing customers [12] Market Data and Key Metrics Changes - The company noted that customer buying hesitancy persisted due to inflation, interest rates, and tariffs, particularly affecting sourcing challenges [5][6] - The company maintained a strong balance sheet with $20 million in cash and cash equivalents, up from $19 million at the start of the year [16] Company Strategy and Development Direction - The company is focused on strong cost management and has eliminated approximately $13 million in annualized budget expenses to enhance profitability as demand normalizes [18] - The company is leveraging its diversified business segments and multiple sources of supply to navigate economic uncertainties [6][5] - The company aims to capitalize on market dislocations by actively repurchasing common shares, considering it a compelling value [8] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism for Q2, citing a strong order backlog and customer retention over 90% [9] - The company anticipates revenue for the full year to be in the range of $550 million to $575 million, reflecting a conservative outlook due to economic uncertainties [17][18] - Management emphasized a proven track record of navigating challenging economic times and maintaining significant liquidity to support growth [18] Other Important Information - The company has a net leverage ratio of 2.2 times trailing twelve months covenant EBITDA, which is within covenant requirements [17] - The company is exploring acquisition opportunities but is currently focused on conserving cash until there is more clarity regarding tariffs [53] Q&A Session Summary Question: Discussion on the pipeline in branded products and contact centers - Management highlighted strong pipelines in both segments, with aggressive recruitment and positioning as experts in navigating tariff challenges [21][23] Question: Reduced revenue guidance and conservatism in the second half - Management confirmed a cautious approach due to current uncertainties but expects a ramp-up in the second half [30] Question: Cost perspective on tariffs and price increases - Management stated they can pass on tariff increases to most customers and are actively managing pricing strategies [31][33] Question: Impact of tariffs on customer behavior and supply chain disruptions - Management noted that even if tariffs were lifted, it would take 6 to 9 months for supply chains to normalize due to disruptions [39][41] Question: Annualized cost savings and operational efficiencies - Management confirmed $13 million in annualized savings primarily from SG&A expense reductions, which will begin to impact the second quarter [43][51] Question: Acquisition opportunities and focus areas - Management is currently conserving cash and will only consider acquisitions that are immediately accretive and at the right price [53][54] Question: Price elasticity of branded products and profitability - Management indicated flexibility in pricing strategies to recoup tariff costs while maintaining market share [58][62]

INVESTOR PRESENTATION May 2025 Forward-looking statements involve known and unknown risks and uncertainties that may cause future results to differ materially from those suggested by the forward-looking statements. Such risks and uncertainties include, but are not limited to the following; our business, operations, customers, suppliers nd employees; general economic conditions in the areas of the United States in which the Company's customers are located; changes in the market where uniforms are worn, where ...