Group 1 - Five9 has been recognized as a Leader in the inaugural IDC MarketScape: European Contact Center as a Service 2025 Vendor Assessment [1] - This recognition highlights Five9's strengths in supporting European enterprises with complex requirements for data protection, sovereignty, and compliance [1] - The company is noted for its capabilities in modernizing omni-channel customer experience [1]

Core Insights - Five9 has been recognized as a Leader in the Magic Quadrant for Contact Center as a Service (CCaaS) by Gartner for the eighth time, highlighting its Completeness of Vision and Ability to Execute [1] Company Performance - The recognition by Gartner reflects Five9's consistent innovation and trusted expertise in the industry [1] - The company's proven ability to deliver exceptional customer service is emphasized through this accolade [1]

Group 1 - NiCE has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) [1] - NiCE achieved the furthest position for Completeness of Vision and the highest rating in Ability to Execute within the Leaders Quadrant [1] - This recognition marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant [1] Group 2 - This is the first time NiCE has been positioned furthest and highest on the axes in the Magic Quadrant [1]