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Customer Relationship Management (CRM) in Healthcare
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Healthcare Customer Relationship Management (CRM) Market Report 2025-2029: Shift Towards Value-Based Care and Population Health Management Anticipated to Generate Significant Market Demand
GlobeNewswire News Roomยท 2025-06-17 08:23
Core Insights - The Customer Relationship Management (CRM) in Healthcare market is projected to grow by USD 11.50 billion from 2024 to 2029, with a compound annual growth rate (CAGR) of 10.4% during the forecast period [2][3]. Market Drivers - Key drivers for market growth include increasing demand for personalized healthcare services, patient engagement solutions, optimized healthcare processes, and the integration of advanced technologies such as AI, IoT, and big data analytics into CRM solutions [3][4]. - The adoption of cloud-based CRM solutions is a significant growth driver, with rising use of AI and machine learning enhancing CRM capabilities and a shift towards value-based care and population health management expected to generate substantial market demand [4]. Market Segmentation - The CRM in Healthcare market is segmented by component (software and services), deployment (cloud-based and on-premises), technology (AI-powered CRM, mobile CRM, and social CRM), and geographical landscape (North America, Europe, APAC, South America, Middle East, and Africa) [9]. Vendor Analysis - The report includes a detailed vendor analysis of approximately 25 key players in the market, such as Accenture PLC, Allscripts Healthcare Solutions Inc., IBM Corp., Microsoft Corp., Oracle Corp., Salesforce Inc., and Veeva Systems Inc. [7][10]. Trends and Challenges - The report highlights upcoming trends and challenges that will impact market growth, assisting companies in strategizing and leveraging forthcoming opportunities [8].