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How Non-Tech Companies Are Thinking About AI (2025 Q4) : The Good Investors %
The Good Investors· 2026-03-14 08:05
AI Adoption in Companies - Companies are increasingly leveraging AI to enhance customer engagement and operational efficiency, with specific strategies tailored to their industries [3][4][14][15] - Chipotle is using AI to identify lapsed customers and create personalized re-engagement strategies, focusing on customer lifetime value [3] - Costco aims to benefit from AI-driven commerce by enhancing product visibility through partnerships with leading AI companies, which is expected to positively impact e-commerce sales growth [4] - Starbucks has implemented an AI-powered tool, Green Dot Assist, to support employees by providing real-time resources for operational issues and beverage builds [14] - Tractor Supply is expanding its AI capabilities in forecasting and inventory management, improving overall productivity and customer service [15] Financial Sector Perspectives - JPMorgan's management is cautious about increasing AI spending significantly, viewing the ROI from AI as transient and primarily benefiting customers [5][8] - The bank is focused on maintaining competitive technology across various sectors, including trading and consumer services, while acknowledging the challenges in measuring tech spending [6][7] - Medpace anticipates slow productivity changes from AI in the contract research organization industry, with initial investments expected to match the benefits seen in the first year of AI application rollout [10][11]