Core Insights - TTEC Holdings, Inc. reported a net loss of $170.5 million in Q4 2025, primarily due to a non-cash goodwill impairment charge of $205.4 million, despite a slight revenue increase of 0.4% to $570.0 million [2][4][9] - For the full year 2025, the company experienced a revenue decline of 3.2% to $2.137 billion, with a net loss of $185.1 million, although non-GAAP net income was $52.8 million, representing 2.5% of revenue [3][4][13] - The company is optimistic about 2026, projecting revenue between $2.005 billion and $2.055 billion, with a focus on improving EBITDA and operating income margins [19][20] Financial Performance - Q4 2025 revenue was $570.0 million, up 0.4% from $567.4 million in Q4 2024, with a positive foreign exchange impact of $4.0 million [9] - Adjusted EBITDA for Q4 2025 was $62.2 million, or 10.9% of revenue, compared to $50.9 million, or 9.0% of revenue in the prior year [8][9] - Full year 2025 adjusted EBITDA was $213.7 million, or 10.0% of revenue, an increase from $202.3 million, or 9.2% of revenue in 2024 [11][13] Segment Performance - TTEC Digital reported Q4 2025 revenue of $125.5 million, a 9.2% increase year-over-year, but faced a significant loss from operations of $200.0 million [21] - TTEC Engage had Q4 2025 revenue of $444.5 million, a 1.8% decrease from the previous year, but improved its income from operations to $27.4 million, or 6.2% of revenue [21] Cash Flow and Balance Sheet - Cash flow from operations in Q4 2025 was positive at $2.6 million, a recovery from a negative $1.1 million in Q4 2024, with full year cash flow from operations at $121.1 million compared to a negative $58.8 million in 2024 [14] - As of December 31, 2025, TTEC had cash and cash equivalents of $82.9 million and total debt of $908.0 million, resulting in a net debt position of $825.1 million [14][15] Business Outlook - The company aims to enhance its EBITDA and operating income in 2026, with a commitment to higher value transformational engagements across its segments [19][20] - TTEC's guidance for 2026 includes projected revenue of $2.030 billion and non-GAAP adjusted EBITDA of $230 million, indicating a focus on margin expansion [20][22][23]