Financial Data and Key Metrics Changes - Full year revenues reached $2,432,000,000, representing an increase of 2.1% compared to fiscal 2024 after adjusting for last year's additional week of operations [6] - Consolidated revenues for Q4 2025 were $614,400,000, compared to $639,900,000 a year ago, with a revenue growth of approximately 3.4% when excluding the extra week in fiscal 2024 [20][22] - Consolidated operating income for the quarter was $49,600,000, down from $54,000,000 in the prior year, and net income decreased to $41,000,000 or $2.23 per diluted share from $44,600,000 or $2.39 per diluted share [20] - Consolidated adjusted EBITDA for the quarter was $88,100,000 compared to $95,000,000 in the prior year [21] Business Line Data and Key Metrics Changes - Uniform and Facility Service Solutions revenues for the quarter were $560,100,000, a decrease of 4.4% from 2024, with organic growth of approximately 2.9% [22][23] - First Aid and Safety segment revenues increased to $31,100,000 with organic growth of 12.4%, driven by the segment's van business [24] - Revenues from the other segment, which consists of nuclear services, were $23,300,000, a decrease of 5.3% from 2024 due to lower activity in North American nuclear operations [25] Market Data and Key Metrics Changes - The company experienced notable improvements in customer retention in fiscal 2025 after two years of elevated loss business, with key leading indicators such as NPS scores trending positively [7] - The employment environment has softened, impacting parts of the customer base, with reductions in wearer numbers becoming more pronounced [7][12] Company Strategy and Development Direction - The company aims to drive organic growth to mid-single digits and improve EBITDA margins into the high teens over the next couple of years [16] - Investments are being made in strengthening service teams, expanding capacity and stability, and enhancing customer experience through the UniFirst Way [8][11] - The company is focused on optimizing procurement, inventory management, and sourcing facilitated by the Oracle ERP platform [15] Management's Comments on Operating Environment and Future Outlook - Management remains optimistic about the ability to drive meaningful improvements in overall profitability despite expected temporary setbacks in fiscal 2026 [14][16] - The influence of tariffs is expected to impact short to medium-term profitability, with ongoing efforts to minimize cost increases [12][13] - The company anticipates that the investments in technology and service will yield benefits in the long term, although they may not be immediately visible [46][48] Other Important Information - The company has a robust balance sheet with no long-term debt and cash, cash equivalents, and short-term investments totaling $209,200,000 [25] - Capital expenditures totaled $154,300,000, with significant investments in ERP and facility enhancements [25][29] Q&A Session Summary Question: Confirmation of organic growth guidance for Uniform Facility Services - Management acknowledged the momentum in sales and retention but indicated that the economic outlook and reductions in wearer numbers would contribute to headwinds in organic growth for the current year [33][34] Question: Margin impacts and investments for 2026 - Management outlined that tariffs, sales investments, service investments, and digital transformation costs would contribute to margin headwinds, with expectations for operational efficiency to provide some offsets [36][37] Question: Trajectory of margins in fiscal 2026 - Management indicated that margins would likely follow historical patterns, with tariff impacts becoming more pronounced in the latter half of the year [75][76] Question: Expected softness in nuclear services - Management expects a wind down of a large project in the first quarter, with normal seasonality expected across quarters [79] Question: Pricing environment and client base changes - Management noted that pricing remains challenging due to inflation and tariffs, with a fluid environment impacting manufacturing clients [55][58]