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《商务楼宇(园区)卓越运营服务评价规范》
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商务楼宇评价行业标准将发布实施
Zhong Guo Xin Wen Wang· 2025-06-26 12:21
Core Viewpoint - The upcoming implementation of the "Excellence Operation Service Evaluation Standard for Business Buildings (Parks)" aims to enhance the operational quality of business buildings and parks, moving beyond homogeneous competition in the market [1][2][3] Group 1: Evaluation Standards - The standard establishes a "5V" value system for operators, focusing on creating development, emotional, industrial, social, and asset values for various stakeholders [1] - A "6D" diamond evaluation model will assess operational service levels across six dimensions: service capability, operational capability, scenario capability, industrial capability, platform capability, and asset capability [1] - Certification levels include "Gold Diamond Four Stars," "Blue Diamond Five Stars," "Black Diamond Six Stars," and "Red Diamond Seven Stars," with "Red Diamond Seven Stars" representing the highest operational service level in the commercial office industry [1] Group 2: Market Context and Challenges - The current development of the building economy faces significant challenges, with a shift in operational logic emphasizing the importance of operational standards and team capabilities [3] - The focus of excellence in operations is transitioning from hardware and location to soft skills such as operational team quality and tenant quality [3] - The standard aims to guide the industry evolution from a singular asset management logic to an industrial logic, promoting distinctive characteristics and positioning China as a leader in the sector [3]