Core Viewpoint - A consumer reported being overcharged by 6.41 yuan at a "Hao Xiang Lai" store in Cixi, Zhejiang, due to discrepancies in the weight of snacks purchased compared to the store's measurements, which the company attributed to a new employee's operational error [1][4]. Group 1: Company Response - The company conducted an internal investigation and confirmed the issue was due to a new employee's mistake, leading to retraining of the staff involved [1][4]. - The company proactively reached out to the consumer to apologize and negotiate compensation to resolve the matter amicably [1][4]. Group 2: Consumer Claims - The consumer used a personal scale to weigh several products, finding significant discrepancies: for example, the "Bamboo Shoot Chicken Sausage" was weighed at 76 grams in-store but only 62.2 grams at home, and the "Infinite Salt Baked Chicken Wings" showed a difference of 14 grams [1][4]. - Overall, the consumer claimed that the store overcharged her by approximately 6.41 yuan based on a total weight discrepancy of about 129 grams across 23 items purchased [1][4]. Group 3: Regulatory Oversight - The Cixi Market Supervision Administration inspected the store's scales on January 27 and found no abnormalities [2][5]. - The company stated that all measuring instruments used in its stores are legally certified and undergo daily calibration to ensure accuracy [2][5]. Group 4: Company Background - "Hao Xiang Lai" is a snack retail chain under Wancheng Group, which consolidated several brands in September 2023, and operates from its headquarters in Nanjing, Jiangsu [2][5]. - The brand covers nine categories, including beverages and baked goods, with nearly 2,000 SKUs per store, and is projected to achieve a GMV of 426 billion yuan in 2024, leading the Chinese snack and beverage retail market [2][5]. Group 5: Financial Performance - In the first half of 2025, Wancheng Group reported revenue of 22.583 billion yuan, a year-on-year increase of 106.89%, with the snack retail business contributing 22.345 billion yuan, accounting for 98.95% of total revenue and growing by 109.33% [3][6].