Group 1 - The core issue involves a customer, Ms. Wang from Zhengzhou, who paid 13,500 yuan for a six-day, five-night premium tour in Yunnan, which was advertised as a "pure vacation tour" with a commitment of "no shopping" and "pure play experience" [1] - The actual itinerary deviated significantly from the promises made, including mandatory visits to two shopping stores on the fourth day, with one store forcing over two hours of sales pressure, leading to missed meal times [1] - The actual sightseeing time was severely limited, with most attractions being free, and the promised "sea view room" in Dali turned out to be a "sea view room" with no actual view, while the promised "Erhai Lake boat tour" was not fulfilled [1] Group 2 - After lodging a complaint, the response from the company, Ctrip, was perceived as dismissive, stating that relevant personnel would handle the situation and that they had reported to the cultural tourism bureau without providing a concrete solution [1] - As of the report, Ctrip had not responded to inquiries from Sina Technology regarding the situation [1]